Introduction
WXP Collaboration meticulously gathers a substantial volume of data points from interconnected systems. With this wealth of data, WXP Collaboration offers two distinct monitoring solutions to its customers. This article elucidates these two monitoring solutions and their respective applications.
Metrics Based Monitoring
Metrics-based monitoring represents the prevailing method with which our customers are most acquainted. This approach entails the ceaseless acquisition and examination of quantitative data emanating from diverse facets of a system. These data points are inherently numerical, affording a profound understanding of a system's or call's performance, health, and behavioral patterns over time.
Metrics based monitoring excels in evaluating call quality and the volume of calls directed towards a system. However, it may not always be the optimal choice for ascertaining system availability or peripheral status. This is where Event-Based Monitoring steps in, presenting a realm of new possibilities for alerting, a capability that WXP Collaboration was previously unable to offer.
Event Based Monitoring
In stark contrast, Event Based Monitoring is centered on the occurrence of precise events or incidents within a system. This mode of monitoring proves especially effective in promptly detecting and responding to incidents, errors, and other pivotal events. Unlike metrics-based systems, event-based systems operate on defined rules or patterns to trigger alerts.
There are many benefits to Event Based Monitoring. It facilitates the monitoring of system availability, peripheral status (coming soon), and, in the case of Cisco endpoints, diagnostics messages. The latter, in particular, is of notable significance, as Cisco endpoints afford access to a staggering array of 194 distinct event types, each accompanied by various message types.
Initially, WXP Collaboration concentrated on Cisco endpoints due to the profusion of event types that can be gathered and leveraged for alerts. Nevertheless, we are steadfastly laboring towards incorporating Events from diverse device manufacturers.
Creating an Event Monitor for how to use Event Based Monitoring
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