Introduction
Use the Hardware Support page in HP Workforce Experience Platform (WXP) to create a reactive hardware support case for an eligible device. This page also shows existing hardware support incidents and cases.
Important: The Hardware Support menu item is displayed only if at least one device enrolled in the WXP customer or partner account (tenant) has an eligible HP hardware support entitlement.
Creating a Case
Log in to WXP. The Home page is displayed.
In the left navigation menu of WXP, click Hardware Support.
Review the available hardware support incidents and devices.
Select the incident or device that requires support.
Click Create Case.
Enter the required case information.
Review the information, and then submit the case.
Device Eligibility
The following conditions apply when creating a case:
Only devices enrolled in an eligible HP hardware support service can be selected.
Devices without an eligible hardware support entitlement cannot be selected.
The HP hardware support services available in WXP depend on the support configuration.
Viewing Submitted Cases
Return to the Hardware Support page to view the submitted case and other hardware support incidents and cases associated with eligible devices.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.