Introduction
The HP Workforce Workforce Experience Platform (WXP) provides Service Delivery Partners with access to the Channel Service Delivery Platform (CSDP) directly from the Hardware Support page.
The Open CSDP button redirects eligible users to CSDP without requiring them to sign in again, provided their WXP partner account is correctly linked to their CSDP account.
Prerequisites
Before using this feature, ensure that the following requirements are met:
You are a Service Delivery Partners with access to the WXP Hardware Support Page.
Your WXP partner account is linked to your CSDP account through the Customer Reference ID.
The Customer Reference ID has been configured in the partner account by a Root Admin
Information
This feature is available exclusively to Service Delivery Partners
Accessing CSDP
Sign in to WXP. The Home page will be displayed.
In the left navigation menu, click Hardware Support.
Click the Open HP CSDP button
You will be redirected to the Channel Service Delivery Platform (CSDP)
If your account is correctly configured, you should be able to access CSDP without singing in again.
Troubleshooting
If the Open CSDP button is unavailable or you cannot access CSDP, perform the following checks:
Verify that you are signed in to the correct WXP partner account.
Contact your Root Admin or administrator to verify that the Customer Reference ID is configured correctly in the partner account and that the WXP account is linked to the corresponding CSDP account.
If the issue persists after the account configuration has been verified, contact your support team for further assistance.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.