HP Premium and Premium+ Support (formerly, Active Care) is powered by the HP Workforce Experience Platform (WXP). This article offers help for WXP features that are unique to these services.
Step 1: Creating a Customer Dashboard
If your customers wish to see their PCs and HP Premium or Premium+ alerts, follow these steps.
- Log into your WXP partner account.
- From the left menu, click Customers.
- Click the Add button at the top right of the list.
- If you do not see an Add button, you do not have the role of partner admin or you have not taken one of these HP University courses.
- For the Resell & View/Monitor partners, the course ID is 0001114752.
- For Delivery partners, the course IDs are 0001114953 and 0001114825.
- Please contact your HP Business Development Manager BDM or Partner Service Delivery Manager PSDM for more help with the necessary course.
- If you do not see an Add button, you do not have the role of partner admin or you have not taken one of these HP University courses.
- Complete the form.
- For the Company Name, enter the same End Customer name used during ordering or Care Pack registration.
- Add a user from your customer that will act as their IT Administrator.
- For the IDP, select HP ID, or choose AAD if the user has a Microsoft Azure Active Directory account.
- For the plan, choose Premium/Premium+.
- Click Add.
After submitting the form, the IT Administrator you entered will receive an invitation email and must click the link in that email before they can access their new dashboard.
Step 2: Connecting Their Dashboard to Your Partner Account
Your customer must be approve your invitation before you will be able to see their PCs and incidents.
Tell the new IT Administrator that, after they log into WXP, they must:
- Click Account > Assigned Partner from the left menu
- Click the checkmark next to your partner name
- Click Approve.
You will receive an email when they do this. Only then will you be able to see them listed in the Customers page from the left menu, and select them in the dropbox at the top to view their PCs.
Step 3: Adding PCs to the customer's dashboard
After the customer has clicked the check mark next to your partner name (see previous step), ask them to add PCs using their cPIN or you can transfer PCs from your holding tenant to their dashboard.
Getting Support
If you have any issues with or questions about the steps above, create a support case.