Introduction
Component Inventory - Docking Station report provides IT administrators with a centralized view of docking stations across the device fleet. This is helpful to track firmware compliance, driver status, power adapter capability, and overall dock health. By understanding which docks are up to date and how they are performing, you can proactively troubleshoot issues, maintain device reliability, and ensure users have a consistent docking experience.
Supported Docks
The supported docks for this docking report include:
HP Thunderbolt 3 Dock G1
HP Thunderbolt 3 Dock G2
HP Elite USB - C Dock G1 & G3
HP Elite USB-C Dock G4
HP USB-C/A Universal Dock G2
HP USB-C Dock G5
HP USB-C G5 Essential Dock
HP Thunderbolt Dock G4
HP Thunderbolt Dock G4
HP Thunderbolt 4 Ultra 180W/280W G6 Dock
HP Thunderbolt 4 Ultra 180W/280W G6 Dock
HP Thunderbolt 4 100W G6 Dock
HP Thunderbolt 4 100W G6 Dock
HP USB-C 100W G6 Dock
The Component Inventory – Docking Station report is available in the Legacy Reports view of the Workforce Experience Platform (WXP) within the Analytics module. This report contains two tabs: Summary and Details.
Summary Tab
There are three high-level charts in the Summary tab of the Docking Station Report:
Docking Stations by Model Name
Firmware Status
Power Adapter Status
Note: If “1/2” and an arrow appear under the legend, you may need to click the arrow to view all legend items.
To return to the remaining legend items, click the arrow next to “2/2,” as shown in the example above.
Docking Stations by Model Name
The Docking Stations by Model Name donut chart provides an overview of the models used in the customer’s fleet. The donut chart shows:
The total number of docking stations in a customer's fleet.
The different docking station models, each represented by a different color.
Upon selecting a color, the page shows a details list that includes only the selected docking station model. For example, selecting USB-C Dock G5 displays a list that includes only USB-C Dock G5 devices.
When a user points to any color, an info box displays the model name and the number of devices.
Note: The legend identifies the color assigned to each model. Users can select or clear items in the legend to change which models appear in the chart.
Firmware Status
The Firmware Status donut chart provides information about the firmware state of docking stations. It shows:
The number of devices.
The firmware status: Up to Date, Out of Date, or Unknown. Each status is displayed in a different color.
Hovering the mouse pointer to any color, an information box displays the number of devices with that status.
Click a firmware status segment to view a bar chart, which shows:
Number of docking stations in each firmware status in the X axis.
Docking station model numbers in the Y axis. Each firmware version is displayed in a different color.
Note: The legend identifies the firmware versions that appear in the bar chart. Users can select or clear items in the legend to customize the view.
When a user selects a specific firmware version for a model, the page displays a details list that includes only that model and that firmware version.
Note: The Firmware Status chart displays Up to Date or Out of Date for supported models, usually USB-C G5 docks or newer. If the firmware version cannot be detected, the status appears as Unknown.
Power Adapter Status
The Power Adapter Status bar chart shows the power behavior and compatibility of docking stations in the fleet.
The Power Adapter Status bar chart shows:
X-Axis: The different Power Adapter Statuses, such as:
Power adapter failed
Adapter meets PC requirements
PC running on battery
PC running at reduced performance
Adapter compatibility undetermined
Y-Axis: Docking station model numbers
Click on a docking station AC Adapter Status to view the details list for only that docking station model and that AC adapter status.
Hover the mouse pointer over any color, an information box shows the model name and the number of devices.
Note:
Select or de-select items in the legend to customise the view in the chart.
After filtering, selecting a status in the chart displays a details list for only that docking station model and that status.
This functionality is supported for USB-C Dock G5 and newer models.
Details Tab
The Details tab provides additional information for each specific dock including:
Last Signed-in User: The login ID of the user who last signed in to the machine.
PC Name: The customer-defined name of the PC.
PC Model: The PC model name and number.
PC Serial Number: The unique serial number for the PC.
PC Last Seen Date: The date the PC was last seen online.
Device Name: The customer-defined name of the device.
Dock Serial Number: The unique serial number for the dock, if available.
Dock Last Seen Date: The date the docking station was last detected online.
Dock Firmware Version: The current firmware version on the docking station (USB-C G5 and newer).
Latest Firmware Version: The latest firmware version available for the docking station.
Firmware SoftPaq Number: A link to the latest firmware SoftPaq, if available.
Firmware Release Date: The release date of the installed firmware.
Dock Firmware Status: An indicator showing whether the firmware is Up to Date or Out of Date (USB-C G5 and newer).
Power Adapter Capability: A label indicating whether the connected PC is receiving the required power from the docking station (USB-C G5 and newer).
Level
Location Levels: The device grouping locations for each dock.
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.