Collector Maintenance Window

  • Published on Oct 31, 2025
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Introduction

HP WXP Collaboration application provides regular updates to the on-premises data collector to provide additional functionality and address existing collection issues. For additional information on available upgrades and versions that are no longer supported, refer to the article The WXP Collaboration Data Collector Lifecycle.

  1. Is automated collector upgrade available?

Currently, we do not provide an automated process to upgrade on-premises data collectors. With the new release of the WXP Collaboration Admin Portal, we do have a way to identify a weekly maintenance window, as shown in the screenshot below.

  1. What is the Relevance of Maintenance Window?

Setting up a maintenance window notifies HP product support team that you are allowing them to update part or all of your on-premises data collector during this window on a weekly basis.

Here are the scenarios where Product Support would push out an upgrade to your on-premises data collector. However, it's not guaranteed that you will be upgraded.

  • If you have an open support ticket with us on a collector issue, we might push an updated driver to your collector to assist with the resolution of your ticket.

  • You have a similar configuration that another customer has opened an issue with Product Support on, where you can make use of the fix.

  • You have reached out to Product Support with a support ticket, and asked Support to upgrade your data collector.

Note:  Cloud collectors that support the collection of the following infrastructure are not part of the Collector Maintenance, and could be updated, upgraded, or restarted at any given time. We try to keep the window on these actions between 5–7 PM Pacific Time weeknights.

  • Microsoft Teams

  • Zoom (Meetings and Phone)

  • Webex (including Control Hub)

  • Office 365

  • Google (Meet and Calendar)

  • BlueJeans

  • RingCentral

Emergency patches

In the case of an emergency, we may need to patch your collector to address a security or vulnerability issue that is impacting your collectors' operation. This could also be done outside of the maintenance window. For this type of patch, do ensure your Security team is set up as a Security contact in the Account Settings in the Admin Portal of WXP Collaboration application.

Contact Us

For any assistance, Create a support case or email us at support@wxp.hp.com.

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