Account Management
The Account Management module in the HP Workforce Experience Platform (WXP) provides you (IT administrators) with a central place to access the company profile and manage users. It is designed to simplify operational and administrative tasks.
Target Audience
- Primary audience:
- IT administrators and support personnel who set up and manage the platform (all roles).
- Secondary audience:
- HP Partners who use the platform to manage their customers.
- Internal and external developers who integrate with the platform.
- Decision-makers, such as Product Managers, Sales teams, and C-suite executives.
Key Features
Some of the core capabilities include:
- Managing company profile: View and update company details, such as Customer ID, Company Name, Company Size, Address, and Preferred Time Zone. Correct information ensures accurate representation of the company on the platform.
- Managing details of the primary IT administrator: View and update the contact details of the primary administrator, including name, email, and phone number.
- User management: Invite IT team members, view and update their details or delete redundant members if required.
Use Cases
Some of the popular use cases include:
- Managing company details
Scenario: Your company recently established a new main office and increased its team size. You want to update the company profile to reflect these changes.
Solution: Using the Account Management > Overview tab, your IT administrator can update the Company Size and Company Address fields to reflect the changes. - Managing details of the primary administrator
Scenario: Your company has appointed a new IT administrator, and you want to update their details for timely communication.
Solution: Using the Account Management > Overview tab, update the new IT administrator's name, email address, and phone number.
Contact Us
For help, create a support case or email support@wxp.hp.com.