Poly RealPresence Resource Manager (RPRM) Integration

  • Published on Oct 31, 2025
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Prerequisite

You must run WXP Collaboration Data Collector version 4.6.0 or later.

Steps to Add a Polycom RealPresence Resource Manager (RPRM) Device

Step 1 - Set up a Service Account for Poly Clariti Manager / Polycom RealPresence Resource Manager (RPRM)

Create a service account on the DMA by setting up a local account with administrator credentials. To add and verify the credentials for Polycom RPRM, follow these steps:

  1. Open a web browser and go to the domain name or IP address of the Polycom RPRM.
  2. Sign in as an administrator with your username and password.
  3. Go to User > Users to open the User Administration Panel.
  4. Select Add to create the service account.
  5. Enter the Name, User ID, and Password for the service account.
  6. Open the Associated Roles tab and add the Administrator role.
  7. Click OK to add the user account.
  8. Sign out of Polycom RPRM.
  9. Verify that you can sign in with the new service account credentials.

RPRM.png

Polycom RPRM Add User Associated Roles Menu

Step 2 - Add a Polycom RPRM Connector

To add a Polycom RPRM Connector, you need:

  • Access to the FQDN or IP address of the RPRM from the WXP Collaboration Data Collector.
  • Port 8443 must be open between the WXP Collaboration Data Collector and the Polycom RPRM.
  • Credentials for the service account on the Polycom RPRM.

Follow these steps to add an RPRM instance:

Note

We recommend using the hostname instead of the IP address, because IP addresses may change. Use a friendly, descriptive name for the infrastructure to make it easier to identify.

  1. Sign in to the WXP Collaboration Admin Portal with your credentials.

  2. Open the Infrastructure menu or icon, and then select New Infrastructure.

  3. From the list of infrastructure types, click Polycom RealPresence Resource Manager (RPRM).
    image.png

  4. Enter the connection and account details:

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In Description, enter details such as device type, location, or unique identifiers.
In Hostname or IP address, enter the Polycom RPRM hostname or IP address.
In Username and Password, enter the service account username and password (administrator credentials).
Select Save.

  1. After saving, two new buttons appear: Disabled (at the top) and Validate (at the bottom).
  2. Select Validate to test the connection. A pop-up appears.

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  1. If validation fails, select the Details arrow for more information (for example, invalid login credentials or network connection issues). Correct the problem and retry.
  2. When validation succeeds, change the Disabled button to Enabled to start monitoring and data collection.

Polycom RealPresence Resource Manager (RPRM) Reference Table

Polycom RealPresence Resource Manager (RPRM)
Version RPRM version 8.2 or above
Device Access Server IP/FQDN
User/Service Account Local account with full Administrator read/write, device administrator, or Operator privileges
WXP Collaboration Data Collector to RPRM
TCP Ports TCP 8443

Contact Us

For any assistance, create a support case or email us at support@wxp.hp.com.

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