Getting Started with WXP Print Fleet Proxy

  • Updated on Feb 10, 2026
  • Published on Apr 20, 2025
  • 8 minute(s) read
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Introduction

Getting started with the Print Fleet Proxy is a two-step process. You’ll need to:

  1. Install a Print Fleet Poxy on an HP Web Jetadmin host server.

  2. Connect the Print Fleet Proxy to HP Workforce Experience.

Target Audience

  • Primary audience:

    • IT administrators and support personnel who set up and manage print services and resources leveraging the WXP platform (all roles).

    • HP Partners who use the platform to manage print services for their customers.

Prerequisites

  • You are an existing HP Web Jetadmin customer.

  • You have an HP account and have been granted access to the WXP platform.

  • You must have administrator rights on the system to install Print Fleet Proxy.

Installing a Print Fleet Proxy

The Print Fleet Proxy installer installs two components:

  • A background proxy service that passes information between an on-premise installation of HP Web Jetadmin and WXP in the cloud.

  • A tray application that communicates with the proxy service.

To install a Workforce Experience Print Fleet Proxy:

1. Download the Workforce Experience Print Fleet Proxy installer from the HP Workforce Experience portal:

a. Log in to the HP Workforce Experience portal.

b. Go to Devices > Printers. Select the Proxies tab. Click Print Fleet Proxy.

c. In the Add Devices dialog, select HP Fleet Proxy, click Download app.

2. Locate the WXP. PrintFleetProxy.x.x.xxx.msi in your Downloads folder, then right-click and select Install.

3. Accept the license agreement and select Next.

4. Follow the installation wizard as it allows you to view HP’s Privacy policy and select a destination folder. Select Continue as you complete each page.

5. On the Ready to Install page, click Install. The installer begins to install the Print Fleet Proxy components on the server.

6. When the installation is complete, click Finish.

After successful installation, the Print Fleet Proxy automatically starts and connects to the Web Jetadmin service.

To verify successful service installation: In Windows Task Manager, open the Services tab and find WXPPrintFleetProxyService. If the status is Running, the installation is successful.

The Print Fleet Proxy tray app also appears in your computer’s system tray, typically located in the bottom right corner of the page. If you selected Open Workforce Experience Print Fleet Proxy app, the Print Fleet Proxy tray app automatically opens, displaying the Welcome page.

7. Use the tray app to Connect your Workforce Experience Print Fleet Proxy to the HP Workforce Experience Platform.

Connecting Your Print Fleet Proxy Service to the Workforce Experience Platform

After installation, the Workforce Experience Print Fleet Proxy automatically connects to the existing HP Web Jetadmin service on the server. However, you must still connect the proxy service to the HP Workforce Experience Platform to complete the communication.

To do this, first request an authorization code from the HP Workforce Experience Platform. Then, use this code to verify the Print Fleet Proxy when adding it to the platform. Once verified, the connection is complete, and the Print Fleet Proxy begins onboarding and syncing all devices associated with the Web Jetadmin service on the host server.

Note: Printer onboarding time to HP Workforce Experience depends on the number of printers managed by Web Jetadmin. While typically taking minutes, onboarding a large number of printers can take several hours.

To connect your Print Fleet Proxy to the HP Workforce Experience Platform:

1. In your Windows System tray, locate the Print Fleet Proxy service tray app icon and click the app. The first time you launch the app, the Welcome page appears.

2. Click Generate Code. The app (via the Print Fleet Proxy service) requests an authorization code from HP Workforce Experience.

3. Once it receives the code, the tray app displays the code and launches a browser window to redirect you to the HP Workforce Experience platform, where you can complete the code verification process.

4. In the browser window, log in to your HP account:

The Verify a Proxy dialog appears with the authorization code pre-populated.

  1. Click Verify.

The Proxy Verified dialog appears, requiring you to confirm that you want to connect the proxy installed on the specified computer to your organization’s HP Workforce Experience account.

  1. Click Allow to proceed.

The Proxy Connected dialog appears. This dialog displays identifying information for the proxy you’ve just connected to. By default, HP Workforce Experience identifies the proxy based on the name of the computer on which it is installed.

  1. If you choose, edit the proxy name and provide a description, then click Done.

  2. Once the verification process is complete, the HP Workforce Experience portal displays the Print Proxies page, with the proxy you just added displayed in a list with all the other Print Fleet Proxies previously registered to your organization.

Once the proxy is connected, it begins to synchronize all printer information between the Web Jetadmin Service and the HP Workforce Experience Platform.

Once printer synchronization is complete, you can open the HP Workforce Experience portal and begin managing your fleet. The Print Fleet Proxy synchronizes any changes you make to printer settings in HP Workforce Experience back to Web Jetadmin and vice versa.

  1. If you return to the tray app, it should display the Proxy Status as connected.

  • If there was a problem connecting, the app will indicate Code Verification Failed. Click Generate Code to generate a new code and repeat the connection process.

  • After connecting the Print Fleet Proxy, use the tray app to monitor status and access the HP Workforce Experience portal.

Monitoring the Status of the Workforce Experience Print Fleet Proxy

At any time, you can open the tray app and see the status of the Workforce Experience Print Fleet Proxy. The app will display one of the following statuses:

  • Connected: The Print Fleet Proxy installed on this computer is successfully connected to and communicating with the HP Workforce Experience Platform.

  • Verification required: The Print Fleet Proxy installed on this computer was never verified and is therefore not connected. Click Generate Code to begin the connection process.

  • Verification failed: Your attempt to verify the Print Fleet Proxy installed on this computer failed. Click Generate Code to begin the connection process again.

  • Proxy removed: The Print Fleet Proxy installed on this computer was removed from HP Workforce Experience.

  • WJA is not working properly: There is an issue with the Web Jetadmin service that is preventing the Print Fleet Proxy from communicating with it.

  • Network error: A network issue is preventing the Print Fleet Proxy installed on this computer from communicating with Web Jetadmin or HP Workforce Experience.

  • Unknown: An unknown error is preventing the Print Fleet Proxy installed on this computer from operating as intended.

Launching the HP Workforce Experience Platform from the Workforce Experience Print Fleet Poxy service tray app

The Workforce Experience Print Fleet Proxy service tray app provides a direct link to the Print Proxies page in the HP Workforce Experience portal, giving you quick access without requiring you to launch the portal in your browser and then go to the Print Proxies page from the platform menu.

To launch the HP Workforce Experience portal from the tray app:

1. In your Windows System tray, locate and click the Print Fleet Proxy service tray app icon.

2. In the top-right corner of the app, select the Gear icon ( ), then select Digital Experience Platform. The HP Workforce Experience portal is launched with the Print Proxies page displayed.

Generating a New Verification Code

If, for any reason, the Workforce Experience Print Fleet Proxy becomes disconnected from the HP Workforce Experience Platform, you can generate a new Verification Code at any time to reconnect.

To generate a new Verification Code:

1. In your Windows System tray, locate and open the Print Fleet Proxy service tray app icon.

2. Select the Gear icon ( ) in the top-right corner of the app, then select Generate Code.

3. In the Print Proxies page of the HP Workforce Experience portal, add the proxy to the platform.

Troubleshooting the Proxy

By default, the Workforce Experience Print Fleet Proxy uses the Windows system proxy settings. (Note that it uses the proxy settings for the currently logged-in user, not the Local System account.)

If you are having issues with the Print Fleet Proxy communicating with HP Workforce Experience, it could be the result of the Windows system proxy settings being incorrectly defined for the current Windows user.

To correct this issue:

1. Stop the Workforce Experience Print Fleet Proxy service. In the Services tab of Windows Task manager, right-click WXPPrintFleetProxyService, then click Stop.

2. Close the Print Fleet Proxy tray app. Select the gear icon ( ) in the top-right corner of the app, then select Quit.

3. In the Windows Settings app, open Network & Internet > Proxy, then update the proxy settings to the required values.

4. Restart the Workforce Experience Print Fleet Proxy service. In the Windows Task manager, go to the Services tab. Right-click WXPPrintFleetProxyService, then click Start.

5. Once the service is started, open the Print Fleet Proxy tray app, then generate a new verification code and reconnect to HP Workforce Experience.

Determining which Settings are Defined in HP Web Jetadmin

HP Web Jetadmin allows you to configure or enable hundreds of settings for the printers that are attached to it. Because HP Workforce Experience and the Print Fleet proxy are still new and evolving, they currently only support a fraction of the settings that you might have enabled in Web Jetadmin. While the number of supported settings in Workforce Experience is expected to increase with each new release, it will take many releases before it achieves settings parity with Web Jetadmin.

In the meantime, it might be helpful to know which settings you have set in Web Jetadmin to determine whether you are using settings that are not yet supported in Workforce Experience. To facilitate this, you can export your Group and Policy Associations from Web Jetadmin to an XLS spreadsheet.

IMPORTANT: If the device groups contain policies, you must export the device configuration templates separately.

To export device groups and policy associations from HP Web Jetadmin:

1. In the Device Management menu of the HP Web Jetadmin UI, right-click Groups, and then select Export groups. The Export Groups and Policy Associations wizard opens.

2. From the Available Groups list, select one or more device groups, and then select the arrow (>) button. Note: To select all the device groups, select the double arrow (>>) button.

3. To export any subgroups defined for the selected device groups, select the Include subgroups check box.

4. Select Next. The Confirm page opens.

5. Verify that the information is correct, and then select Export.

6. In the Save As window, browse to the location where you want to save the file, enter a file name in the File Name field, and then select Save.

7. On the Results page, select Done.

Contact Us

For any assistance, create a support case or email support@wxp.hp.com.

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All rights to this document are reserved by HP, Inc.

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