Explaining the Inability to View the Call Rate for CMS Acano Servers Using Tech Insights Monitoring

Introduction

WXP Collaboration users may have difficulty viewing Call Rates related to CMS Acano servers.  When viewing Call Rates for participants in Tech Insights Monitoring for a CMS/Acano conference, users only see a value of 0 for the Call Rate. Users query where they can see the Call Rate for other systems and if there is an issue.

Solution

Unfortunately, Acano/CMS does not provide the negotiated call rate in its real-time status API. Since this is provided by most of the other infrastructure options, we have that column reserved in our presentation, but this is not an error on our side, just a limitation of Acano/CMS.