Introduction
WXP allows users of HP Premium and Premium+ Support (formerly, Active Care) to set email notifications of hardware incidents at an individual user level.
This guide explains how one can enable the email notification setting in WXP in the user profile.
Target Audience
- HP Premium and Premium+ Support (formerly, Active Care) users.
Prerequisites
- Users must have an HP Premium and Premium+ Support plan (formerly, Active Care).
Enable Incident Notification by Email
To enable incident notification by email at a user level:
- Sign in to WXP.
- On the top-right, click your avatar or user icon to display a drop-down.
- In the drop-down menu, select User Profile to view profile details.
- On the User Profile page, select the Communication Preferences tab to view relevant support details.
- Under the Support case notification email, click the Edit icon.
The Support Case Notification dialog box displays with options to enable Daily Case Summary and Case Updates (notifies you when new cases are submitted). - Toggle the Case Updates button. A detailed Support Case Notification dialog displays listing options on hardware components and its health.
- Select the checkboxes for the components for which you want to receive email notifications.
- Click Save. A pop-up displays that the user's communication preferences were updated.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.