Introduction
Webhooks let Tech Insights Monitoring send alert notifications directly to external systems in real time. By posting a small JSON payload to a publicly accessible URL, you can create tickets in your ITSM tool, post messages to chat channels (for example, Microsoft Teams, Slack, or Webex), or trigger automated remediation steps. This helps to reduce manual checking, decreases incident response time, and centralizes communication.
This article provides steps-by-step guidance for setting up webhooks for notifications.
Setting Up Webhook
In Tech Insights Monitoring, click Rules, located under the Monitors section on the menu. The existing rules are displayed. You can either modify an existing rule or create a new one.
Once in the monitor, webhooks can be set up under the Notify section.
Once the metric has been defined and the conditions are set, webhooks can be set up under the Notify or Notify your team section.
Click on the threshold, such as Critical, Warn, or Info. Then, click Webhook.
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Give the webhook a name, a URL where the webhooks are to be sent, and the days and time frame when the webhooks can be sent.
Under the Data field, click the menu at the top right-hand corner and select one of the preset templates, or write custom webhook data.
The Data field accepts JSON format.
Using the Correct URL
If you've selected one of the preset templates (for example, MS Teams Notification or Slack), a webhook URL needs to be generated on the Microsoft Teams or Slack. If you're configuring a webhook for a third-party system, please see how that system accepts webhooks.
For MS Teams webhooks, the following Microsoft document provides instructions on setting up a webhook.
For Slack webhooks, the following Slack document from the Slack API provides instructions on setting up a webhook.
For Webex, the following Webex documentation from the Webex API provides instructions on how to set up a bot and send messages.
Contact US
For any assistance, Create a support case or email us at support@wxp.hp.com.