Setting an Alert for When an Endpoint Experiences Bad Call Quality

Introduction

This article shows you how to set up alerts in WXP Collaboration, so you’re notified when a bridge or call control has bad quality, enabling faster response and reduced service impact.

Alert Configuration

In Tech Insights Monitoring, navigate to the Alerts tab, and click on +Add Alerts.

In the Alerts Configuration window, complete the following:

1. Device Type: Endpoints.
   

2. Should tell me when: Quality is Bad.
   

3. For all these devices: Select the endpoints that you want to monitor. You can select some or all.
   

4. For (Minutes): Set this to the duration of continuous alert readings necessary to trigger the alert. For example, if set to 5 minutes, the call quality must remain Bad for 5 consecutive minutes to trigger an alert.
   

5. Sent as: Set the preferred format of your email – HTML or Plain Text. To integrate with help desk or ticketing systems, choose HTML – Custom. \

6. With Subject line: Enter the subject line relevant to you for this alert.
   

7. Recipients: A valid email address or addresses, separated by commas or semicolons. Addresses can include distribution lists.
   

8. Active schedule, Frequency & Days: These fields specify the period(s) during which the alert will be active. Since alerts may have different thresholds or recipients at different times, it is often desirable to set up multiple alerts on the same component(s) to cover these different circumstances. (e.g., One alert for weekdays and another for weekends, each sent to different recipients.)

Note

Based on the criteria you have set on the alert, each time that criteria is satisfied, you will receive an alert during the days and hours you have set for the Active Schedule.