Setting Alerts for When a Bridge or Call Control Is Down

Introduction

This article explains how to set up alerts in WXP Collaboration to be notified when a bridge or call control is unavailable, so you can respond quickly and reduce service impact.

Alert Configuration

In Tech Insights Monitoring, navigate to the Alerts tab, and click on + Add Alerts.

In the Alerts Configuration window, complete the following:

1. Device Type: Bridge or Call Control

2. Should tell me when: Status is Down

3. For all these devices: Select the endpoints that you want to monitor. You can select some or all.

4. For (Minutes): Set this to the duration of continuous alert readings necessary to trigger the alert. For example, if set to 5 minutes, the device status must remain down for five consecutive minutes to trigger an alert.

5. Sent as: Set the preferred format of your email – HTML or Plain Text. To integrate with help desk or ticketing systems, choose HTML – Custom.

6. With Subject line: Enter the subject line relevant to you for this alert.

7. Recipients: A valid email address or addresses, separated by commas or semicolons. Addresses can include distribution lists.

8. Active schedule, Frequency & Days: These fields specify the period(s) during which the alert will be active. Since alerts may have different thresholds or recipients at different times, it is often desirable to set up multiple alerts on the same component(s) to cover these different circumstances. (e.g., One alert for weekdays and another for weekends, each sent to different recipients.)

Note

Based on the criteria you have set on the alert, each time that criteria is satisfied, you will receive an alert during the days and hours you have set for the Active Schedule.