Power Automate

  • Updated on May 16, 2025
  • Published on Apr 23, 2025
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Power Automate is a cloud-based service that allows users to automate workflows between apps and services to sync files, get notifications, collect data, and much more. The power of Power Automate lies in its ability to create workflows across different platforms without writing code.

Key Aspects of Power Automate:

  1. Custom Connector

  2. Cloud flows

  3. Desktop flows

  4. Business process flows

Custom Connector

A custom connector in Power Automate allows you to connect to an external API or service that is not available through the standard connectors. Custom connectors can interact with APIs to automate workflows seamlessly across platforms.

Key Aspects of Custom Connectors:

  1. Data Connectivity

    Custom connectors enable integration with external APIs and allows access to third-party data services and operations.

  2. Custom Authentication

    Supports multiple authentication types such as OAuth 2.0, API Key, or No Authentication.

  3. Reusable Actions

    Enables you to create reusable actions for the API endpoints, allowing you to integrate with your services without extensive manual configuration.

  4. Response Handling

    Custom connectors allow you to handle response from API calls, including parsing JSON response for further processing.

  5. Testing & Debugging

    Built-in testing capabilities to verify the connector functions as expected.

Setup Guide

Activate Power Automate Connector

  1. Locate the Power Automate in Integrations page of the Workforce Experience Platform

  2. Download the Custom Connector: Customers will download the custom connector file that is created in Power Automate.

  3. Import into Power Automate: Once downloaded, the customer will import the custom connector into their Power Automate environment. This step adds the custom connector to their environment, enabling integration with the Workforce Experience Platform.

  4. View Connector Details: Once the connector is connected, a View Keys button will appear within the connector card in which you can see the Project ID, API Key, and Tenant ID

Troubleshooting Tips
Common Issues & Solutions

  1. Error: “Invalid Credentials”

    Cause: Incorrect username or password.

    Solution: Reset password using the Forgot Password link.

  2. Error: Connection Timeout

    Cause: API endpoint not reachable.

    Solution: Check internet connection.

Contact Us

For any assistance, [create a support case] or email [email protected].

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