Introduction
HP WXP Collaboration is committed to protecting customers’ data and privacy. This policy describes our brute-force password protections.
This policy applies to customers who do not use single sign-on (SSO). For SSO customers, your organization’s login policy applies.
Login failures
Maximum failed logins: 5 attempts within an hour.
Default wait time: 5 minutes; the account is temporarily locked).
Wait time increment: +5 minutes each time the maximum failures are reached, until reset.
Maximum wait time: 15 minutes.
Quick login
Quick login means making login attempts less than 1 second apart.
Default wait time: 1 minute (the account is temporarily locked).
Wait time increment: +1 minute each time a quick login is detected, until reset.
Maximum wait time: 15 minutes.
Counter reset
The brute-force counters (failed logins and quick logins) reset after an hour with no failed or quick login attempts.
Solution - If you are locked out
If your account is locked for any of the reasons above, wait up to 15 minutes for the lock to clear automatically.
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.