Manually Pulling Up CDR Records from CUCM for Push Customers

Introduction

In customer environments that use Cisco Unified Communications Manager (CUCM) with push-based Call Detail Records (CDR) collection, missing records can occur due to network issues, File Transfer Protocol (FTP) errors, or processing delays. This article explains how to manually retrieve processed CDR files from CUCM without changing the collection method to CDRonDemand. It lists what you need—Secure Shell (SSH) access to the collector server, FTP details that match the billing server, and a temporary destination folder—and the steps to list, download, extract, and place the CDR files where your collector can process them. This procedure helps restore complete reporting with minimal disruption.

Manual CDR records from CUCM for an Environment that Uses Push-Based CUCM CDR Collection

If a push-based customer is missing CDR records, users can manually pull the records from CUCM without switching the collection method back to CDRonDemand.

Before you begin

You need SSH access to the customer’s collector server.
You need FTP server details (host, username, password) that match the billing server configuration.
Choose a temporary directory as the destination. Do not use the default CUCM CDR collection folder. You will extract the archive first and then copy only the CDR files you need.

Steps

Open an SSH session to the customer’s collector server.
Run these commands to list and retrieve processed CDR files from CUCM. During the get command, enter the same FTP server and user used by the billing server. Set the destination to your temporary directory.

Connect (example)

ssh user@cucm.server

List processed CDR files

file list activelog cm/cdr_repository/processed

Retrieve processed CDR files (recursive, compressed)

file get activelog cm/cdr_repository/processed recurs compress

After the download completes, extract the archive in the temporary directory.
Copy the required CDR files into the folder that your collector monitors.

Note: You can include a sample screenshot of the "file get" command execution here for reference.

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