Introduction

The WXP Insights agent for Windows is a core component of HP Workforce Experience Platform (WXP). It is deployed across your organization’s device fleets to enroll Windows devices, collect telemetry, and enable communication between the devices and WXP.

This article provides instructions for automatically enrolling a Windows device in WXP by using the modern enrollment interface. The following

Note: For existing customers, the update occurs automatically and does not require any action. After the update, the system tray might display the WXP Insights agent’s icon  instead of the HP icon.

Target Audience

• IT administrators and support personnel who manage Windows devices.

• HP Partners who manage customer devices.

Prerequisites

Before you begin, ensure that:

• You have administrator access.

• The device is connected to the internet.

• The device can connect to the required HP services.

• You have the Company PIN for the WXP tenant.

Procedure

Follow the below steps to automatically enroll Windows devices:

• Obtaining the Company PIN

• Installing  WXP Insights Agent

• Auto enrolling the device

Obtaining the Company PIN

To get the Company PIN:

1. Sign in to WXP. The Home page is displayed.

2. From the left menu of WXP, click Settings > Preferences. The Preferences tab is displayed.

3. In the Preferences tab, scroll down to Company PIN section and copy the pin.

For Partners: From partner login, click Customers > Companies > Company Details > Preferences. Partners can see the company details only after the customer has accepted the partner invitation.

You use the Company PIN to associate the device with the correct WXP tenant.

Installing the WXP Insights Agent

1. Download the WXP Insights agent from the Download WXP Insights Software page.

2. For WXP Insights agent version 5.26.114 and later, use the following executable files:

• WXPInsights.exe for x86 devices.

• WXPInsights-arm.exe for Arm devices.

3. Locate and right-click the downloaded WXP Insights Agent, and then click Run using an IT administrator account.

4. Click Yes if Windows displays a User Account Control message.

5. On the welcome screen, review the information about WXP Insights, and then click Next.

6. Review the End User License Agreement, select the checkbox to accept the agreement, and then click Next. The Installation in progress message is displayed. After the agent is installed on the device, a success message appears.

   

7. On the Enroll your device screen, select the checkbox Share my device’s serial number with HP to enable automatic enrollment.

   

8. Click Next. The enrollment workflow begins.

   

Auto Enrolling the Device

The enrollment workflow is as follows:

Check → Tenant → Enroll  → Review.

1. In the Check step of the workflow, wait until the agent checks the following enrollment requirements:

   1. Time sync: Checks whether the device clock matches the server's time.

   2. Network access: Checks whether the device can connect to WXP services.

   3. File access: Checks whether the required files are accessible.

   4. Location services: Checks whether Windows location services share the device’s precise location with WXP services.

   5. Device entitlement: Checks whether the device has an active WXP plan.

      

2. If the device is associated with a holding tenant, you can either continue with the holding tenant or change the tenant.

If a warning or error appears during the checks:

1. Review the displayed message.

2. Correct the issue. Refer to the relevant Knowledge Base articles associated with the error.

3. Click Refresh to run the checks again.

Tenant

In the Tenant step, the enrollment workflow follows one of two paths:

• Zero Touch Enrollment (ZTE): The agent retrieves the tenant information automatically.

• Company PIN-based enrollment: You enter a Company PIN to identify or change the tenant.

For Zero Touch Enrollment (ZTE):

1. Click Refresh to retrieve the tenant information without entering a Company PIN.

2. When the tenant information appears, review the displayed tenant information.

3. Click Next. The Confirm registration dialog box appears.

4. Click Enroll to associate the device with the displayed tenant.

For Company PIN-based enrollment:

Company PIN-based enrollment can be used when the device cannot be associated with the required tenant through ZTE or when the device needs to be enrolled in a different tenant.

Scenario 1: Tenant is not identified through ZTE

If the agent cannot identify a tenant for the device, the Set up using Company PIN screen is displayed.

1. Enter the Company PIN for the required WXP tenant.

2. Click Next.

3. Review the tenant information.

4. In the Confirm registration dialog box, click Enroll to associate the device with the required tenant.

Scenario 2: Device is associated with a holding tenant

If the device is associated with a holding tenant, the Confirm entitlement screen is displayed.

1. Click Next to continue with the displayed holding tenant.

2. Click Change tenant to enroll the device in a different tenant. The Change tenant using Company PIN screen is displayed.

   

3. Enter the Company PIN for the required tenant.

4. Click Next.

5. Review the tenant information.

6. In the Confirm registration dialog box, click Enroll.

Enroll

In the Enroll step, the WXP Insights agent enrolls the device. Wait until the enrollment process is complete. You are automatically taken to the next step - Review.

Review

In the Review step:

1. Review the enrollment result displayed by the agent.

2. If enrollment is successful, click Done.

The device is now enrolled in the WXP tenant.

Note: Enrollment can succeed even if the agent displays a warning. The warning shows an issue that still requires attention but does not block enrollment. Follow the instructions in the warning.

Verify the Device in WXP

To confirm that the device is enrolled successfully:

1. In the left menu of WXP, click Devices > PCs. The PCs listing page is displayed.

2. Search for the device by its serial number or device name.

3. Confirm that the device appears in the device list. It might take some time for the device and its initial data to appear in WXP.