When a policy is assigned and applied, how long does the device take to report to the WXP console?
Duration to apply the update: When a policy is assigned, the HP Insights Agent may take up to 15 minutes to deploy the policy and synchronize with the Workforce Experience Platform (WXP). For BIOS updates, the platform uses SoftPaq (based on platform or model) or Windows Update BIOS capsules and stage the script for a shutdown and then suspend BitLocker before the subsequent restart. User must initiate the reboot. The actual installation time varies based on the device hardware and update size. Administrators can monitor the deployment status in real time from the Activity section of the console. The Activity status shows Completed if the BIOS update was successfully pushed. However, the Hardware and Software Inventory may not show the "updated" BIOS version if the end user does not initiate the reboot.
Reporting time to the WXP console: After an update is completed (after a reboot, if required), then the Windows Agent reports changes to hardware and software inventory. If a reboot is not required, then it will be reported near real time (15 minutes). As a result:
Inventory updates may appear within 15 minutes
Some dashboard charts and reports may take up to 1-2 hours to fully reflect the updated status.
HP Active Care and Wolf Protect and Trace do not collect BIOS and SoftPaq update information in real time yet.
BIOS/Driver update behavior, if a device if offline or has errors: When a device comes back online, it will retrieve the pending jobs for any active assignments, until the assignment is canceled. For the BIOS policy, the job runs every 24 hours. For Drivers, it is controlled or scheduled by the admin.
When the BIOS is downloaded, is it downloaded to a specific path and then deleted?
For BIOS SoftPaq Updates, it is downloaded to "$($Env:SystemDrive)\\SWSetup" and not deleted. However, if it's already downloaded on the BIOS update policy, it will not be downloaded again.
For BIOS WU, it is downloaded to "C:\Windows\SystemTemp\hp\" and it is deleted after a restart.
For Drivers, it is downloaded to "$($Env:SystemDrive)\\SWSetup" and it is not deleted. The file is downloaded again if the latest driver version is not installed on the device.
What is the Bandwidth Consumption on the Agent Side (Initial and Recurring Data Transmission)?
Bandwidth usage depends on the number and size of updates required on the device.
If there is an update to the HP Insights Agent, is it considered a driver so it can be updated through the console?
The HP Insights Agent is updated automatically. However, if the tenant is part of a Ring policy, update control may be available depending on the configuration.