Introduction
HP WXP Collaboration Support and Customer Success teams may need access to your WXP Collaboration environment to view data, troubleshoot issues, review configurations, and provide support.
WXP Collaboration Support access is managed through one shared support account: WXP Collaboration Administrator. When you remove this account, access is disabled for the WXP Collaboration Support team. When you restore this account, access is enabled again.
This article guides you to disable and enable WXP Collaboration Support access from the WXP Collaboration Admin Portal.
Disabling Access
To disable WXP Collaboration Support access, remove the WXP Collaboration Administrator user.
Log in to the WXP Collaboration Admin Portal.
From the left menu, click Users. The Users page is displayed.
On the Users page, search for WXP Collaboration Administrator.
Hover over the right side of the user row, and click Delete.
Once the WXP Collaboration Administrator user is deleted, the WXP Collaboration Support team can no longer access your environment.
Enabling Access
To enable WXP Collaboration Support access, restore the WXP Collaboration Administrator user from the deleted users list.
From the left menu in the WXP Collaboration Admin Portal, click Users. The Users page is displayed.
Click the Recycle
icon next to the search field.Search for WXP Collaboration Administrator.
Restore the WXP Collaboration Administrator user.
Note:
The WXP Collaboration Administrator user must be restored from the Recycle bin and not create anew.
Once the WXP Collaboration Administrator user is restored, the WXP Collaboration Support team can access your environment again for support .
Contact Us
For any assistance, email us at support@wxp.hp.com.
For FedRAMP-specific support, email us at fedramp-support@wxp.hp.com