Custom Alert Capabilities

Introduction

The enhanced alerting capabilities in the HP Workforce Experience Platform (WXP) introduce a more flexible, powerful, and scalable way to monitor critical device and fleet-level events. These new features allow customers to create fully customized alerts, define precise conditions, and track real-time issues.

With this release, customers can build alerts from scratch—configuring severity, thresholds, time windows, escalation rules, monitoring scope, and notification preferences.

The update introduces support for high-value real-time metrics—OS crashes and BSODs — with enhanced predefined alerts for both. These capabilities are available for these initial metrics today and will be expanded to other metrics in future releases.

This article provides a step-by-step guide to:

• Create new alerts
• Edit Alert
• Enable/Disable Alert
• Delete Alert
• View Active Alerts – Fleet-wide
• View Fleet-level alert details page
• View Active Alerts – PCs
• View the Device-level alert details page

These enhancements enable faster detection, clearer visibility, and more efficient alert management across customers and fleets.

Create New Alert

1. Log in to your Workforce Experience Platform. The Home page displays.
2. From the left menu, click Alerts > Alerts Management. The system displays the list of existing alerts.
3. Click Create. The Create New Alert workflow page displays (Step 1 of 4).

Step 1: Configure Alert Details

1. Under Alert Type, select Fleet or Device. The configuration options change dynamically based on your selection and the type of data point you choose.

a. If you choose Alert Type as Device, follow the steps in (A) If you select Device, else
b. If you choose Alert Type as Fleet, follow the steps in (B) If you select Fleet

(A) If you select Device:

Select Monitoring Data Point

2. In Data point to monitor drop-down, select the data point (for example, OS crash, BSOD). The available configuration fields adjust automatically based on the data point.

Configure Alert Details

3. Under Details, update the following

• In Title, enter a name for the alert. This Title appears in the Active Alerts page and in all notifications.

• In the Severity drop-down, select a severity level (Critical, High, Medium, or Low).

Define Trigger Conditions

4. Under Trigger Conditions, configure when the alert should trigger:

• In Event threshold – Enter how many times the issue must occur before it is counted.
  • For example, the number of BSODs (Blue Screen of Death) that must occur per device.
  • The Event threshold field appears only for event-based metrics.
• In Time window drop-down – Select a time frame.
  • (For example, a sliding evaluation window, for the last 4 or 8 hours)
• In Recovery period drop-down – Select the length of time a device must remain stable (for example, without any new crashes) before the alert is automatically marked as Resolved.

Configure Escalation Threshold (Optional)

5. Under Escalation Threshold, configure how the system escalates the alert if the issue spreads:

• In Escalation severity drop-down – Select a severity level.
  • (This must be equal to or higher than the original severity chosen above.)
  • In Escalation threshold – Enter a numerical value. .
  • Enter a higher event threshold than the one configured above to trigger the escalation.
    For device alerts, this represents the event count (for example, number of BSODs).

(Optional) Select Save Draft to save your progress and return later.
Alternatively, progress ahead.
Select Next.

Step 2: Set Monitoring Scope

Select which devices the alert should monitor:

The Step 2, Set Monitoring Scope page displays.
Choose one of the following radio button options:

i. Monitor all devices
Select this option and choose Next.
ii Monitor specific devices
If selecting this option, use the search box to find and select devices. Select Next.

iii. Monitor specific groups
If selecting this option, select one or more groups from the list, then click Next.
(Currently, dynamic or static group types are supported)

Step 3: Configure Notifications

Select the roles to receive notifications when the alert triggers.

1. Standard Notification Channels

• In-product notifications drop-down – Select roles to receive notifications via the notification feed.

• Email notifications drop-down – Select roles to receive email alerts.

• Repeat notifications if unresolved drop-down, – Select Yes to resend notifications daily until the alert resolves, else select No.

2. Escalation Notifications

These options appear only when escalation thresholds are configured.
Under Escalation Notifications, select the channels and roles that should receive notifications when the escalation threshold is met.

• In-product notifications drop-down – Select a role.
• Email notifications drop-down – Select a role.

3. Select Next.

Step 4: Review and Publish

1. Review all alert settings.
   Select Back to revise any step.
2. Click Publish to create the alert. An Alert created successfully notification appears.
   The alert begins monitoring immediately.
3. (Optional) Select Save Draft at any time to save your configuration without publishing.

(B) If you select Fleet:

1. After selecting Alert Type as Fleet, update the remaining fields as below.

Select Monitoring Data Point

2. In Data point to monitor drop-down, select the data point (for example, OS crash, BSOD). The available configuration fields adjust automatically based on the data point.

Configure Alert Details

3. Under Details, update the following

• In Title, enter a name for the alert. This Title appears in the Active Alerts page and in all notifications.

• In the Severity drop-down, select a severity level (Critical, High, Medium, or Low).

Define Trigger Conditions

4. Under Trigger Conditions, configure when the alert should trigger:

• In Event threshold – Enter how many times the issue must occur before it is counted. .

  • For example, the number of BSODs (Blue Screen of Death) that must occur per device.
  • The Event threshold field appears only for event-based metrics.

• In Time window drop-down – Select a time frame.

  • (For example, a sliding evaluation window, for the last 4 or 8 hours)

• In Fleet threshold, enter a number for how many devices need to experience the issue before the alert triggers.

  • Under Unit type, choose Percent - if the fleet threshold applies to a percent of the fleet or Number, if it applies to a specific number of devices.

• In Recovery period drop-down – Select the required stabilization period. An alert moves to Resolved once enough devices remain stable for the specified time, causing the number of affected devices to drop below the fleet threshold.

Configure Escalation Threshold

5. Under Escalation Threshold, configure how the system escalates the alert if the issue spreads:

• In Escalation severity drop-down – Select a severity level.
  • (This must be equal to or higher than the original severity chosen above.)
• In Escalation threshold – Enter a numerical value. .
  • Enter a higher event threshold than the one configured above to trigger the escalation.
• Under Unit type, choose Percent - if the fleet threshold applies to a percent of the fleet or Number, if it applies to a specific number of devices.

(Optional) Select Save Draft to save your progress and return later.
Alternatively, progress ahead.
Select Next.

Step 2: Set Monitoring Scope

Select which devices the alert should monitor:

The Step 2, Set Monitoring Scope page displays.
Choose one of the following radio button options:

i. Monitor all devices
Select this option and choose Next.

iii. Monitor specific groups
If selecting this option, select one or more groups from the list, then click Next.
(Currently, dynamic or static group types are supported)

Toggle View Selected to view only the selected groups.
Click Next.

Step 3: Configure Notifications

Select the roles to receive notifications when the alert triggers.

1. Standard Notification Channels

• In In-product notifications drop-down – Select roles to receive notifications via the notification feed.
• In Email notifications drop-down – Select roles to receive email alerts.

2. Escalation Notifications

These options appear only when escalation thresholds are configured.
Under Escalation Notifications, select the channels and roles that should receive notifications when the alert escalates.

• In In-product notifications drop-down – Select a role.
• In Email notifications drop-down – Select a role.

3. Select Next.

Step 4: Review and Publish

1. Review all alert settings.
   Select Back to revise any step.
2. Click Publish to create the alert. An Alert created successfully notification appears.
   The alert begins monitoring immediately.
3. (Optional) Select Save Draft at any time to save your configuration without publishing.

Active Alerts – Fleet-wide

1. Log in to your Workforce Experience Platform. The Home page displays.
2. From the left menu, click Alerts > Active Alerts. The Active Alerts page displays the Fleet-wide tab by default, along with all current fleet-level alerts.
3. Columns displayed include:

• Severity – Shows the severity level of the alert.
• Alert– Displays the alert title.
• Status – Indicates whether the alert is Open or Resolved.
  • Open alerts are currently active and require attention.
  • Resolved alerts show addressed ones and no longer require action. Resolved alerts remain visible for 24 hours before being removed. Alerts transition to Resolved based on the recovery condition defined in the alert rule.
• Devices impacted – Shows the number of devices affected by the issue.
• Fleet% – Shows the percentage of monitored devices that are affected.
• Created – Shows the date and time when the alert was first triggered.
• Updated – Shows the date and time when the alert data was last refreshed.
  

You can take further remediation action on these alerts by going to the Fleet level alert details page.

Fleet level alert details page

Use the fleet-level alert details page to review alert information and take action.

1. Click on any alert to view its details on impacted fleet devices. The Alert details page displays.
2. Review the list of affected devices. Select any alert to open its related list of impacted devices.
3. Click the Troubleshooting guide for guidance on resolving the issue.
   Send Pulse
4. Click Send Pulse to create a new pulse and send it to end users experiencing the issue. Learn more about the Pulse process.

Active Alerts – PCs

1. Log in to your Workforce Experience Platform. The Home page displays.
2. From the left menu, click Alerts > Active Alerts. The Active Alerts page displays the Fleet-wide tab.
3. Click the PCs tab. The Active Alerts page displays all the current device-level alerts.

Columns displayed include:

• Severity – Shows the severity level of the alert.

• Alert – Displays the alert title.

• Status – Indicates whether the alert is Open or Resolved.

  • Open alerts are active and require attention.
  • Resolved alerts have been addressed and no longer require action. Resolved alerts remain in the list for 24 hours before being removed. Alerts move to Resolved based on the recovery condition defined in the alert rule.

• Metric – Shows the data point being monitored (for example, BSOD, firewall status).

• Occurrences – For event-based alerts, shows how many times the device experienced the issue (for example, BSOD count).
• Serial number – Displays the device’s serial number.
• Last signed-in user – Shows the name of the last user who signed in to the device.
• Created – Shows the date and time when the alert was triggered.
• Updated – Shows the date and time when the alert data was last refreshed.

Device level alert details page

1. On the Active Alerts page, on the PC tab, select a device alert to view its details.

2. Select any alert to open the Alert Details page.
   View the general alert information in the right pane, including:

• Severity
• Status
• Alert metrics
• Occurrences (count)
• Serial number
• Created and updated dates

Contact Us

For any assistance, create a support case or email support@wxp.hp.com.