Overview
The Sentiment Score is now displayed as soon as at least one completed survey response is available. A Confidence Indicator appears alongside the score to show how representative the result is based on the number of responses received.
This replaces the previous experience where the Sentiment Score remained hidden until the statistically significant response threshold was reached.
What changed
Previously, the Sentiment Score was hidden until the required statistically significant sample size was reached.
Now:
The Sentiment Score appears after the first completed response.
The Confidence Indicator communicates how representative the score is.
The statistically significant sample-size calculation remains unchanged.
Empty states related to waiting for a required number of responses have been removed.
How confidence is calculated
The system:
Determines the eligible device population (Windows devices w/ agent installed).
Calculates the required sample size using the existing methodology.
Calculates the Sentiment Score when one or more responses exist.
Compares the number of responses received with the required sample size.
Displays the Sentiment Score and corresponding Confidence Indicator.
The confidence calculation uses the following formula:
Confidence Ratio = Responses Received ÷ Required Sample Size
The existing sample-size methodology remains unchanged. The confidence model only changes how the results are displayed.
Confidence Levels
Confidence Ratio | Confidence Level | Indicator |
|---|---|---|
75% or higher | High | Green |
50% - 75% | Medium | Yellow |
1% - 49% | Low | Red |
0 responses | No Score | Empty state |
Example
For an eligible population of 2,000 devices:
Required sample size: 323 responses
Responses received: 162
Confidence Ratio: 162 ÷ 323 = 50%
The Sentiment Score is displayed with a Medium Confidence indicator.
Confidence Tool-tips
Hover over the Confidence Indicator to view an explanation of the score’s reliability.
Score Reliability | Explanation |
|---|---|
High confidence | This score is based on a sufficient number of survey responses and is considered highly representative of your organization |
Medium confidence | This score is directionally representative but is based on a moderate number of responses. Additional responses may change the overall sentiment |
Low confidence | This score is based on a limited number of responses and should be interpreted as directional |
Empty State
When no completed survey responses are available:
The Sentiment Score is not displayed.
No Confidence Indicator is displayed.
The widget displays an empty state indicating that responses have not yet been received.
Once the first response is submitted, the Sentiment Score and Confidence Indicator become available.
Where the information appears
Homepage
The Sentiment Score widget displays:
The current Sentiment Score
The Confidence Indicator
A confidence tool-tip available on hover
The widget also includes an empty state when no Sentiment Pulse has been created or when no responses have been received.
Employee Engagement dashboard
Under Analytics, the Sentiment Score and Sentiment Score Over Time widgets are combined. The Confidence Indicator appears to the right of the widget:
Green: High confidence
Yellow: Medium confidence
Red: Low confidence
Hover over the indicator to view the Confidence Ratio explanation.
Eligible device population
The required sample size is based on the eligible managed device population and the existing statistical methodology.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com