These executables are crucial for the operation of HP Insights and HP Insights Analytics. They facilitate enrollment, enable seamless client-server communication, handle event transmission and command processing, and ensure efficient service monitoring and telemetry data collection.
This reference guide provides a comprehensive list of HP Insights agent's executable names and their full file paths, enabling IT administrators to set up antivirus exclusions, rules, and other policy configurations with confidence.
Paths of Executables
AppName | Full Path | Folder Whitelist |
HP Insights | \Program Files (x86)\Hewlett-Packard\HP Touchpoint Manager\Agent\LHAgent.exe | \Program Files (x86)\Hewlett-Packard\HP Touchpoint Manager |
HP Insights Analytics | \Program Files (x86)\HP\HP Touchpoint Analytics Client Installer\TAInstaller.exe | \Program Files (x86)\HP\HP Touchpoint Analytics Client\ |
HP Insights Updater | \ProgramData\HP\TAInstaller\TAInstaller.exe | \ProgramData\HP\TAInstaller\ |
HP Service Scan | \Program Files\HP\HP TechPulse SmartHealth\hptpsmarthealth.exe | \Program Files\HP\HP TechPulse SmartHealth\ |
Executables | Purpose | Execution lifecycle | Cloud Connected? | |
LHAgent.exe | Main agent service, for enrollment, establishing live connection with server | Always | Yes | |
TAInstaller.exe | Enables auto upgrades, download pluggable binaries and self-remediation of client software. | Once a day for up to 5 mins | Yes | |
TouchpointAnalyticsClient.exe | Collects telemetry data | Once a day for up to 5 mins | Yes | |
TouchpointAnalyticsClientService.exe | Service supporting telemetry collection | Always | Yes | |
BatteryTest.exe | Collects battery diagnostics | Hourly Once or on AC/DC transition | Yes | |
hptpsmarthealth.exe | [Optional] Only required if deployment of HP Insights Package is not done via any centralized deployment tools like SCCM/Intune etc | Always | Yes | |
hpReport.exe | [Optional] Standalone EXE exists at the location. Collects logs remotely for HP engineers to diagnose the agent's issues via WXP portal or locally on device | Need Basis | Yes | |
HPTouchpointManagerTray.exe | Core agent tray application, extract Proxy information as well | Always | No | |
CoreProvider.exe | Collects storage, network, security related data in real-time | Always | No | |
SoftwarePackageManager.exe | Collects Agent upgrades and proxy telemetry | Always | No | |
WatchDogService.exe | Service watchdog for self-recovery of critical processes | Always | No | |
TouchpointGpuInfo.exe | Collects GPU information | Always | No | |
ETD_SMARTCmd.exe | Performs validation on S.M.A.R.T. self-test on the disk drive | Once a day | No | |
ETD_GetSMART.exe | Retrieves SMART Attributes for disk drives | Once a day | No | |
cdb.exe (Windows debugging tool) | Command-line tool used for crash dump analysis. | On Windows Crash | No | |
dumpchk.exe (Microsoft Crash Dump File Checker tool) | Used for crash dumps diagnostic information | On Windows Crash | No | |
HPDockWMIProvider.exe | Dock management provider | On Dock Connected | No | |
ProcInfo.exe | Monitors and retrieves process and User application details | Always | No | |
sigcheck.exe (sysinternals tool by Microsoft) | Command-line tool that verifies the digital signatures of files | Once a day | No | |
powershell.exe (Windows command-line shell and scripting tool) | Used for PowerShell script execution and remediation | Need basis | No | |
powercfg.exe (Windows tool for managing power settings) | Collects power management data | Once a day | No | |
Contact Us
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