The Device Details page provides you with all the device information and telemetry to troubleshoot this device properly.
To access the Device Details page:
- If you have more than one tenant, make sure you are in the correct tenant for the following procedure.
- Go to Lens > Devices.
- Locate the device from the list and select the Device Name to open the Device page.
Overview
The Details page displays the device information for the selected device.
This page allows you to view the device information
Summary
The System Status section provides a quick status of the Doc device, Device Status, Provisioning Status, and Shared status. There is also a link to the Tags setting.
Properties
| Field | Description |
|---|---|
| Serial Number | The serial number of the device. |
| MAC Address | The MAC address of the device. |
| Device ID | The Device ID found on Google Admin Console. |
| Software Version | Current software version on this device. |
| Private IP | A private IP address is assigned to a device within a closed network. |
| Public IP | A public IP address is an address that is assigned to a device that is connected to the internet. |
Location
| Field | Description |
|---|---|
| Room | The room where the device is located. |
| Site | The site where the device is located. |
| Address | The address where the device is located. |
Connectivity
| Field | Description |
|---|---|
| Last Provisioning Sync | Will show blank for HP Dimension devices. |
| Date Added | The date the device was connected to the tenant. |
Software
The Software section provides a quick status of the device software. This tile displays the following:
- Current Software version on the device
- Policy Software - The software policy that will apply to the device (Individual, User Group, Site, Device Group, or Model)
- Latest Available Software version from Poly
Note: If Update Available is displayed, select this link to configure the software update options.
Linked Devices
The Linked Devices section will appear when a device is attached to the device being viewed. A linked device list is shown with a name and a link to the Device Details page for easy access.
The supported Dimension Devices are:
- Compute
- USB Hub
- Cameras (quantity 7)
- PMU
- Lighting
- Display
- Audio
- Touch Controller
Analysis
The Analysis tab is Not Applicable for HP Dimensions.