Introduction
The Tech Insights Monitoring API gives you access to real-time and near real-time data from your organization, including:
Endpoint dataset
System dataset
Calls dataset
CUCM (Cisco Unified Communications Manager) call records
Meeting and participant dataset
KPI and trend metrics
Your existing Tech Insights Dial Back feature is also available through the API, based on the dial-back package in your account.
Intended use
The goal of this API is to let external applications consume WXP collaboration’s real-time and near real-time data as we collect it from your environment.
Out of scope
The API does not include alerting features or historical analytics data.
How it works
Protocol: REST
Format: JSON
Skills required: ability to make HTTP requests and parse JSON
Get started
See The Tech Insights Monitoring Query API for example requests and Postman scripts you can use to test the API.
For detailed reference, see https://my.vyopta.com/#dev/api/cpmm
To learn about fields and calculations, see The Tech Insights Monitoring API – Metrics.
For authentication steps and access keys, see How do I authenticate to use the Query Service API?
Troubleshooting
If results look unexpected, compare them with Tech Insights Monitoring in the product before assuming the API data is incorrect.
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.