---
title: "Updating Device Details"
slug: "updating-device-details"
description: "Update device information in the Workforce Experience Platform easily, whether individually or in bulk using the import function for accurate records."
updated: 2026-04-29T21:06:40Z
published: 2026-04-29T23:00:11Z
canonical: "learn.workforceexperience.hp.com/updating-device-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating Device Details

## Introduction

Keeping device information current is crucial for effective device management, reporting, and support within the Workforce Experience Platform (WXP).

This article provides step-by-step information to:

- [Updating a Single Device](/wxp/docs/updating-device-details#updating-an-individual-device)
- [Updating Multiple Devices Using Import Feature](/wxp/docs/updating-device-details#updating-multiple-devices-using-import-feature)

This topic outlines the step-by-step process for updating information in customizable fields.

## Updating an Individual Device

To update information one device at a time in the HP portal:

1. Log in to WXP. The **Home** page is displayed.
2. In the left menu of WXP, select **Devices** > **PCs**. The Devices listing page is displayed.
3. Click on a device to view the **Device details** page.
  - To find the right device, use the search and filter functionalities. Refer to the detailed article - [Searching, Filtering, and Exporting Devices](/wxp/docs/search-filter-and-export-device-data).
4. On the **Device** details page, the device information is presented across multiple tabs - **Overview**, **Timeline**, **Health and Protection**, **Hardware**, **Network**, **Software**, and **Location**.
5. A **pencil** icon is displayed next to each editable field. Click the **pencil** icon next to a field that you want to update. A dialog box opens with the field name as the title.
6. Make the necessary update.
7. Click **Save** to proceed. A message is displayed with a success of failure message.

When the update is successful, the changes reflect in the **Device** details page.

![Edit icon for updating details on the Overview of device performance screen.](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/update device details.png?sv=2026-02-06&spr=https&st=2026-10-29T09%3A18%3A03Z&se=2026-10-29T10%3A18%3A03Z&sr=c&sp=r&sig=%2FpCVpOo7sonDHgU7ytzU%2BaDlB3M4O0sjUPuAo0MTGJI%3D)

## Updating Multiple Devices Using Import Feature

Use this method to update information on multiple devices using the import function. This is a three-step process.

> **Note**: Only .CSV format is supported for exporting and importing data.

### Step 1: Exporting Devices to a .CSV file

1. Log in to WXP. The **Home** page is displayed.
2. In the left menu of WXP, select **Devices** > **PCs**. The Devices listing page is displayed.
3. Select one or more devices. When at least one device is selected, the **Export** option is displayed.
4. Click **Export**. A pop message is displayed indicating the export is in progress.
5. Once the export is completed, download the file from the **Notification**. The file is saved locally.

This file can be used for analysis and for updating the details and re-uploading.

### Step 2: Updating Devices List

1. Open the .CSV file downloaded using the **Export** feature (Step 1).
2. In the .CSV file, make the necessary updates to the device details.
3. Then **Save** the .CSV file with an intuitive name.

### Step 3. Importing the Updated Devices List

1. From the left menu of WXP, select **Devices** > **PCs**. The Devices listing page is displayed, along with the option to **Add** devices.
2. Click **Add**.
3. In the **Add Devices** dialog box, select **Add and Track Physical Assets**. The title of the dialog box changes to **Add physical assets**.
4. (Optional) Download the template to ensure the format is correct.
5. In the **Add physical assets** dialog box, click **Upload File**.
6. Upload your file in the recommended format. The **Add** button becomes active.
7. Click **Add**. A pop message is displayed indicating the import is in progress.

When the import is complete, the Devices list is updated with the new values.

### Contact Us

For any assistance, [create a support case](/wxp/docs/creating-a-support-case) or email `support@wxp.hp.com`.

## Related

- [Adding Devices to WXP](/adding-devices-in-workforce-experience-platform.md)
- [Overview of Device Management](/overview-of-device-management.md)
- [Deleting and Un-enrolling a Device from Workforce Experience Platform](/deleting-and-un-enrolling-a-device-from-workforce-experience-platform.md)