---
title: "Refreshing Devices"
slug: "refreshing-devices"
updated: 2026-04-29T20:54:59Z
published: 2026-04-29T23:00:11Z
canonical: "learn.workforceexperience.hp.com/refreshing-devices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refreshing Devices

## Introduction

HP Workforce Experience Platform (WXP) offers a device data refresh capability to ensure your connected devices, such as PCs and virtual machines, are up to date with the latest data configurations. We currently support data refresh exclusively for Windows devices, including both physical PCs and virtual machines running the Windows system. It allows administrators or IT teams to refresh device data without physical intervention remotely.

This article provides step-by-step instructions to:

- [Refresh data on PCs](https://learn.workforceexperience.hp.com/docs/refreshing-devices)
- [Refresh data in virtual machines](https://learn.workforceexperience.hp.com/docs/refreshing-devices#refreshing-data-in-virtual-machines)

## Refreshing Data in PCs

1. Log in to WXP. The **Home** page is displayed.
2. From the left menu of WXP, select **Devices > PCs**.
3. On the PC listing page, click the **Serial Number** of a device to refresh. The PC's details are displayed.
4. In the right corner, click the **Actions** dropdown and select **Refresh Data**. After the data refresh, the Data refresh completed message appears.

![Data refresh in PCs ](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/Data%20refresh%20PCs.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A16%3A05Z&se=2026-11-01T15%3A16%3A05Z&sr=c&sp=r&sig=JGVn1PalTuFQqwwCOUwuVySTl%2FG0Gzv0QQMk1kVkizY%3D)

## Refreshing Data in Virtual Machines

1. Log in to WXP. The **Home** page is displayed.
2. From the left menu of WXP, select **Devices > Virtual Machines**.
3. In the Virtual Machines listing page, select the **Serial Number** of a device to refresh. The Virtual Machines details are displayed.
4. In the right corner, click the **Actions** dropdown and select **Refresh Data**. After the data refresh, the Data refresh completed message appears.

## Realtime Data Refresh List

The Data Refresh feature updates the following device information in near real-time:

1. Power state information
2. Driver crash information
3. System data
4. Operating system data
5. Battery information
6. Graphics card data
7. Physical memory information
8. Processor information
9. Device utilization - Software utilization and top 5 apps
10. Missing Windows Updates
11. Security Data
12. Network Interfaces
13. Device Location
14. Disk and disk space

## Actions Drop-down (Device-level)

At the individual device level, the Actions menu in the HP Workforce Experience Platform (WXP) provides options to manage and troubleshoot a selected PC.

### Access the Actions Menu

1. Log in to WXP. Go to **Device > PCs**. The PC details page loads up.
2. In the device list, click on a PC **Serial Number** to open the device details page.
3. Click **Actions** drop-down to view the available options.

## Available Actions

- **Refresh** – [Refreshes device data](https://learn.workforceexperience.hp.com/docs/refreshing-devices#refreshing-data-in-pcs). Available only for Windows devices.
- **Export** – [Exports details](https://learn.workforceexperience.hp.com/docs/search-filter-and-export-device-data) for the selected device.
- **Remote Connect** – Allows an authorized IT user to [remotely access a managed device](https://learn.workforceexperience.hp.com/docs/remote-connect-requirements).
- **Collect Logs** – Sends a request to [collect device-related logs](https://learn.workforceexperience.hp.com/docs/log).
- **Download Logs** – Downloads collected logs from the device page. Log availability is also shared through email and notifications.
- **Open in EMM Tool** – Redirects to the associated device record in the integrated EMM platform for advanced device management.

![Image](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(697).png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A16%3A05Z&se=2026-11-01T15%3A16%3A05Z&sr=c&sp=r&sig=JGVn1PalTuFQqwwCOUwuVySTl%2FG0Gzv0QQMk1kVkizY%3D)

### HP Wolf Protect Actions

- **Erase** – Sends a secure erase command to the device.
- **Delete Device** – Initiates the device deletion process.
- **Lock** – Sends a request to lock the device.
- **Unlock** - Sends a request to unlock the device.  

Learn more about [HP Wolf Protect](https://learn.workforceexperience.hp.com/docs/overview-of-wolf-protect-and-trace).

![Image](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(698).png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A16%3A05Z&se=2026-11-01T15%3A16%3A05Z&sr=c&sp=r&sig=JGVn1PalTuFQqwwCOUwuVySTl%2FG0Gzv0QQMk1kVkizY%3D)

### Contact Us

For any assistance, [create a support case](/wxp/docs/creating-a-support-case) or email support@wxp.hp.com.