Setup Custom Help & Support for Customers

Introduction

The Custom Help & Support feature enables you to configure custom support options for customers within the Workforce Experience Platform (WXP). You can configure a dedicated support email address and a custom URL that customers can access when they need assistance. The Custom Help & Support feature allows you to manage customer support requests according to your preferred workflow.

Setup Custom Help & Support for Customers on WXP

Log in to WXP. The Home page is displayed.
From the left menu of the WXP, click Settings. The Settings page of your partner account is displayed.
Click the Customization tab. The customization tab displays the customer help & support options.
On the Custom Help & Support button, turn ON the toggle to enable the Custom Help & Support field. The toggle switches to the right and turns blue.
Select the Open support request radio button. The radio button enables the Support team email text field.

Note: The Support team email option lets you specify an email address for receiving support requests submitted by customers within the platform.

Click the pencil icon next to the Support team email. In the pop-up dialog, enter the email address and click Save. The specified email address is displayed in the Support team email.
Select the Redirect to custom URL radio button. The radio button enables the Support URL text field.

Note: The Redirect to custom URL option lets you specify a URL that customers will be redirected to when they select the Get Support button on their Help & Support page.

Click the pencil icon next to the Support URL field.
Enter the Custom URL details and click Save. The custom URL is displayed in the Support URL field.

Note: If the Custom Help & Support toggle is turned off, this section's fields and settings will be disabled.

Related Resources

For additional information, refer to the following articles:

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