--- title: "HP Driver Update Insights (SoftPaq Updates)" slug: "softpaq-updates" description: "Track missing HP SoftPaq updates, assess criticality, and manage device impacts with the HP Driver Update Insights report for efficient IT administration." tags: ["HP SoftPaq Updates", "Workforce Experience Platform", "WXP"] updated: 2026-06-22T17:55:27Z published: 2026-06-22T17:55:27Z canonical: "learn.workforceexperience.hp.com/softpaq-updates" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt > Use this file to discover all available pages before exploring further. # HP Driver Update Insights (SoftPaq Updates) ### Introduction The **HP SoftPaq Updates** or **HP Driver Update Insights** report shows HP SoftPaq updates that are not yet installed on your devices. SoftPaq Updates include HP-packaged driver, BIOS, firmware, and other updates for supported HP devices. You can use this report to: - Identify missing SoftPaqs on devices. - Understand the number of devices affected by missing SoftPaqs. - View the criticality of missing updates. - Plan and track driver and firmware remediation work. This report is useful for IT admins, report admins, and partner admins who manage HP devices. > **Note**: Refer to [this HTML page](https://ftp.hp.com/pub/caps-softpaq/cmit/imagepal/ref/platformList.html) to view the list of devices supported for SoftPaq updates. ### Accessing the Report 1. Log in to Workforce Experience Platform. The **Home** page is displayed. 2. From the left menu, go to the **Analytics** page. The Analytics page is displayed, showing **Analytics > Dashboards** and two tabs - **Modern Reports** and **Classic Reports**. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(627).png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) 3. Click **Modern reports**, select **HP Driver Update Insights (HP SoftPaq Updates)**. The report shows four charts and a SoftPaqs table at the bottom. 4. Use **Filters** in the top-right corner to customize the data. 5. Use **Export** to download the data for further analysis. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-9NP69C0Z.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) The report page contains these main areas: - **Missing SoftPaqs over time** chart (top left) - **Impacted devices by week** chart (top right) - **Missing SoftPaqs by criticality** chart (bottom left) - **Missing SoftPaqs by category** chart (bottom right) - **SoftPaqs table** (bottom) All areas use the same criticality levels: - **Critical** - **Recommended** - **Routine** #### Missing SoftPaqs Over Time The **Missing Softpaqs over time** is used to see if missing updates are decreasing after patch cycles, especially for Critical items. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-RXMRH5OO.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) The line graph shows the weeks on the X-axis and the count of missing SoftPaqs on the Y-axis. It displays three separate lines: one for Critical SoftPaqs, one for Recommended SoftPaqs, and one for Routine SoftPaqs. > **Note**: > > - Data updates once every 24 hours. > - Filters on the page do not change this chart. #### Impacted Devices By Week The **Impacted devices by week** chart in the top-right corner shows the number of devices that have at least one missing SoftPaq. This chart is used to track overall device impact from missing updates over time. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-AUJP58NJ.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) This chart shows weeks on the X-axis and the number of impacted devices on the Y-axis. Each bar is stacked to show the share of Critical, Recommended, and Routine SoftPaqs for that week. > **Note**: > > - Data updates once every 24 hours. > - Filters on the page do not change this chart. #### Missing SoftPaqs by Criticality The **Missing SoftPaqs by criticality** donut chart in the bottom-left corner shows the total count of missing SoftPaqs, grouped by criticality. The number in the center shows the **total count**. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-WYQC3U3B.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) The ring is divided into segments for: - Critical - Recommended - Routine Use this chart to assess risk. A large part of the ring in Critical or Recommended indicates higher priority work. #### Missing SoftPaqs by category The **Missing SoftPaqs by category** list in the bottom-right corner groups missing SoftPaqs by technical category. Examples of categories: - Driver – Chipset - Driver – Network - Driver – Keyboard, Mouse and Input Devices - Dock – Firmware and Driver - Driver – Graphics - Driver – Storage For each category, the **SoftPaqs** value shows the missing SoftPaqs in that category. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-FJVV2LXQ.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) Use this area to focus efforts on categories with more missing updates, such as network or chipset drivers. #### SoftPaqs table The **SoftPaqs** table at the bottom lists each missing SoftPaq and shows its impact. **Columns** The table contains these fields: - **SoftPaq Name:** The name of the SoftPaq. Click the name to view additional info. - **SoftPaq ID:** HP identifier for the SoftPaq. Use this ID in scripts and documentation. - **Criticality:** Importance of the update:, such as Critical, Recommended, or Routine. - **Impacted Devices:** Number of devices where this SoftPaq is applicable and missing. - **SoftPaq Version:** Version of the HP SoftPaq package. - **HW Vendor Version:** Driver or firmware version from the hardware vendor that the SoftPaq installs. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-RL6LTVIY.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A26%3A19Z&se=2026-11-04T16%3A26%3A19Z&sr=c&sp=r&sig=04Unl52PzcJ9xLygrbm78zeHtm3g68Xq3TbXC0ooQ9g%3D) ##### Search and filter options The table provides search boxes and dropdowns: - **SoftPaq Name**: Find a SoftPaq by name. - **SoftPaq ID**: Find a SoftPaq by ID. - **Criticality**: Show only one criticality level. - **Impacted Devices**: Sort or filter to place high-impact SoftPaqs at the top. - **SoftPaq Version**: Filter by version value. - **HW Vendor Version**: Filter by vendor version value. These controls change the table. Charts with a **Not affected by filters** badge do not change. Use the table and filters together to build a list of top-priority SoftPaqs, for example Critical items with many impacted devices. #### Export report data Select **Export** at the top of the page to download report data. Exports include: - The SoftPaq list shown in the table. - Depending on configuration, a device list for the selected SoftPaqs. - The export is in CSV format. Open it in Excel or another tool to share, filter, or integrate the data with your patch management process. ### Contact Us For any assistance, [Create a support case](/wxp/docs/creating-a-support-case) or email us at `support@wxp.hp.com`. ## Related - [Overview of Analytics](/overview-of-analytics.md)