--- title: "Device Actions Overview" slug: "setting-up-and-using-device-actions" description: "Learn how HP Workforce Experience Platform’s SoftPaq Install deploys driver updates immediately or on schedule across individual or multiple devices." tags: ["Device Actions", "HP SoftPaq Updates", "WXP", "Workforce Experience Platform"] updated: 2026-11-13T10:36:07Z published: 2026-11-13T10:36:07Z canonical: "learn.workforceexperience.hp.com/setting-up-and-using-device-actions" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt > Use this file to discover all available pages before exploring further. # Device Actions Overview ## Introduction The **Device Actions** feature in HP Workforce Experience Platform (WXP) enables IT administrators to initiate one-time remediations to resolve identified device issues without writing code. These actions complement proactive, recurring remediations configured through Policies. **SoftPaq Install** is a Device Action that enables IT administrators to install available driver updates packaged as HP SoftPaqs on one or more devices. Administrators can run installations immediately or schedule them for a specific time. This helps IT teams address driver issues without manually installing updates on each device. To use SoftPaq Install: 1. [Enable SoftPaq Install](/wxp/docs/device-actions-overview#enabling-softpaq-install) 2. [Install available SoftPaqs on one or more devices](/wxp/docs/device-actions-overview#installing-a-softpaq-on-multiple-devices) > **Note:** This release supports driver updates packaged as SoftPaqs. Currently, BIOS updates packaged as SoftPaqs are not supported. ### Prerequisites Ensure the following requirements are met: - **WXP plan:** SoftPaq Install is available with WXP Pro and WXP Elite plans - **WXP role:** You must have the IT Admin or Partner Admin role - **Agent versions**: The following WXP Insights agent component versions or later are required: | **Component** | **Minimum version** | | --- | --- | | WXP Insights Analytics | 4.2.2750.0 | | WXP Insights | 5.24.184 | | WXP Insights Plugin Package | 1.0.47.0 | If the setup banner appears in the **HP Driver Update Insights** report or on the **Device details** page, complete the **Set up SoftPaq remediation** process. ## Setting Up and Using Device Actions Follow the instructions below to enable SoftPaq Install and install SoftPaqs on one or more devices. ### 1. Enabling SoftPaq Install You can enable SoftPaq Install from the following locations: - The **HP Driver Update Insights (HP SoftPaq Updates)** report page. - The **BIOS and Drivers** tab on an individual device’s **Device details** page. - The **Timeline** tab on an individual device’s **Device details** page, for a **Missing SoftPaq** system event. You can run a SoftPaq installation immediately or schedule it for a specific time. Each **Device Action** runs only once. Recurring execution is not supported. > **Note**: For proactive, recurring driver and BIOS updates, use **Policies**. #### From the **HP Driver Update Insights (HP SoftPaq Updates)** Report 1. Log in to [WXP](https://workforceexperience.hp.com/login/). The **Home** page is displayed. 2. In the left navigation menu of WXP, click **Analytics**. The **Analytics** **Dashboard** is displayed. 3. On the **Analytics Dashboard**, click **Modern Reports**. The existing reports are displayed. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-00ZGTMW2.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 4. Open the **HP Driver Update Insights (HP SoftPaq Updates)** report. 5. Scroll to the **SoftPaqs** table and click a SoftPaq name. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-FLV9TSAV.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 6. In the banner above the device table, click **Get Started**. 7. Follow the setup instructions to enable SoftPaq remediation. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-WCJN9F0O.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-WCJN9F0O.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 8. Click **Complete setup**. #### From an Individual Device 1. From the left navigation menu of WXP, click **Devices** > **PCs**. The **PCs** page is displayed. 2. On the **PCs** page, click the serial number of a device that has an available driver update packaged as a SoftPaq. The Device details page is displayed. 3. On the Device details page, click the **BIOS and Drivers** or **Timeline** tab. 4. In the banner “**Set up Softpaq remediation to install the missing SoftPaqs on your devices**,” click **Get Started**. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-RJNXAWZX.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 5. Follow the setup instructions to enable SoftPaq remediation. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-WCJN9F0O.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-Q25QM98A.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 6. Click **Complete setup**. ### Installing a SoftPaq Follow the instructions below to install available SoftPaqs on one or more devices. #### Installing a Softpaq on Multiple Devices Follow the instructions below to install a SoftPaq on multiple devices from the **HP Driver Update Insights (HP SoftPaq Updates)** report. 1. From the left navigation menu of WXP, click **Analytics**. The **Analytics** **Dashboard** is displayed. 2. On the **Analytics Dashboard**, click **Modern Reports**. The existing reports are displayed. 3. Open the **HP Driver Update Insights (HP SoftPaq Updates)** report. 4. Click the SoftPaq that contains the driver update you want to deploy. 5. Review and confirm the target devices, then click **Remediate.** ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-HXB4PPS4.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 6. On the **Review** page, review or configure the following settings: ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-Z5IH3WVQ.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) - **Name** - **Description** - **Pre-Installation Notification** - **Schedule** - **SoftPaq details** 7. Choose whether to run the action immediately or at a scheduled time. Scheduled times use Coordinated Universal Time (UTC) 8. Click **Run** to submit the Device Action > **Note:** This workflow supports one SoftPaq per Device Action across multiple devices. #### Installing SoftPaqs on an Individual Device Follow the instructions below to install SoftPaqs on an individual device from the **BIOS and Drivers** tab or a **Missing SoftPaq** system event. ##### From the BIOS and Drivers tab 1. From the left navigation menu of WXP, click **Devices** > **PCs**. The **PCs** page is displayed. 2. On the **PCs** page, click the serial number of the device that has an available driver update packaged as a SoftPaq. The Device details page is displayed. 3. On the Device details page, click the **BIOS and Drivers** tab. 4. On the **BIOS and Drivers** tab, select the **Available** tab. 5. Select one or more SoftPaqs that contain driver updates, then click **Remediate.** ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image-B19TJRD9.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A45%3A00Z&se=2026-11-14T01%3A45%3A00Z&sr=c&sp=r&sig=n3gZnufUqexOxAlHdXlb1neQ4nh%2BRLD24nWKm3ofPPo%3D) 6. On the review page, review or configure the following settings: - **Name** - **Description** - **Pre-Installation Notification** - **Schedule** - **SoftPaq details** 7. Choose whether to run the action immediately or at a scheduled time. Scheduled times use Coordinated Universal Time (UTC) 8. Click **Run** to submit the Device Action. > **Note:** This workflow supports multiple SoftPaqs in one Device Action for an individual device. ##### From a System Event 1. From the left navigation menu of WXP, click **Devices** > **PCs**. The **PCs** page is displayed. 2. On the **PCs** page, click the serial number of the device that has an available driver update packaged as a SoftPaq. The Device details page is displayed. 3. On the Device details page, click the **Timeline** tab. 4. Under **System Events**, locate and select a **Missing SoftPaq** event. 5. Click **Remediate** to open the remediation process from the event’s details panel. 6. Review the selected SoftPaqs that contain driver updates and the remediation settings. 7. Choose whether to run the action immediately or at a scheduled time. Scheduled times use Coordinated Universal Time (UTC). 8. Click **Run** to submit the **Device Action**. ### Enabling Pre-Installation Notifications You can enable an optional pre-installation notification when configuring the Device Action. When this setting is enabled, the device user receives a Windows notification 60 minutes before installation begins. The user can: - Select **Update Now** to begin installation immediately - Dismiss the notification or take no action. Installation begins automatically after 60 minutes > **Note:** Dismissing the notification does not cancel the installation. ### Tracking Activity Follow the instructions below to track the status of a SoftPaq installation and review the results for each device: 1. From the left navigation menu of WXP, click **Remediations** > **Activity.** The **Activities** tab is displayed. 2. Locate the remediation by its name. SoftPaq Install activities have the following values: - **Type:** Device Action - **Subtype:** SoftPaq Install 3. Click the remediation name to open its activity details. 4. Review the device execution summary and the results for each device. | **Status** | **Description** | | --- | --- | | **Success** | The Device Action completed successfully. | | **Error** | The Device Action encountered an error. | | **In Progress** | The Device Action is running. Results are available after execution is complete. | | **Not Processed** | The Device Action has not started on the selected device. | 5. Click a device name to open its execution details. When available, the details panel displays the output, error information, exit codes, and whether a restart is required. The default name and description contain information about the SoftPaqs that were installed. 6. If log data is available, click **Download Log** to download the log for analysis. # Contact Us For assistance, email support@wxp.hp.com. ## Related - [HP Driver Update Insights (SoftPaq Updates)](/softpaq-updates.md) - [Viewing Remediation Activities](/viewing-remediation-activities.md)