WXP Collaboration has released the MTR Agent, which enables direct peripheral and status monitoring. The agent currently supports only Microsoft Teams Rooms running Windows. This guide will walk you through mass deploying the agent. Prerequisites Ensure the following prerequisites are …

Step 1 - Validate the Service Account for Pexip Infinity The WXP Collaboration Data Collector uses the Pexip Management Node admin account to connect to Pexip Infinity. This is the same account you use to sign in to the Pexip Management …

Reports can be generated in WXP Collaboration from Tech Insights Analytics. It's a simple process once you have filtered the data and the date range needed. Each page capable of generating a report contains a share button located on …

Introduction The Brand Customization feature in the Workforce Experience Platform (WXP) allows you to personalize the visual identity of your Partner account. This feature allows you to upload company logo and icon, ensuring they are consistently displayed in all system …

Introduction The Settings feature in HP Workforce Experience Platform (WXP) enables you (IT administrators) to manage key configurations and preferences to support effective fleet management. Target Audience Primary audience: IT administrators and support personnel who set up and manage the …

Introduction The Pulses feature in HP Workforce Experience Platform (WXP) is designed to measure and enhance employee satisfaction with the technology they rely on for daily work. Through targeted surveys, you can collect valuable feedback on how well digital tools …

value for each user. For example, an "Exec" tag with "true/false" values for each user would allow you to filter and create dashboards for monitoring call quality of the executive team. User Defined Attribute 08 User custom tag #8 …

Introduction The Out-of-Band (OOB) Remote Connect feature in the HP Workforce Experience Platform (WXP) enables IT administrators to remotely diagnose and remediate PC issues even when the operating system (OS) is unavailable or the PC is not booting …

Introduction The HP Retail Peripheral Agent is a versatile service designed to remotely gather information about retail peripherals attached to retail terminals, such as barcode scanners and receipt printers. It supports all 36 UPOS device classes and mediates between the …

Introduction You may encounter an error message from a Cisco codec- "The HTTP Feedback for slot X cannot be delivered.” This issue is commonly related to certificate validation or an outdated HP WXP Collaboration Data Collector. You may see one …

Introduction When adding a new user in HP WXP Collaboration application, you may receive an error stating that the user already exists, even though the user does not appear in the active Users list. This article explains why this error …

Step 1 - Set up an API integration with the Poly Lens Platform Pre-requisite: You must have full read/write administrator privileges to create the API integration. To add and verify the integration for the Poly Lens collector, follow these …

Introduction HP WXP Collaboration application connects to Cisco Webex through a cloud-to-cloud integration to retrieve the list of endpoints in Workspaces. This connector lets WXP Collaboration application monitor devices in remote locations where a WXP Collaboration Data Collector …

NEW: Teams Integration Procedure Prerequisite You must have Global Administrator role credentials for authorization purposes. Note: Due to the recent Microsoft API retirements, WXP Collaboration now leverages Microsoft InTune (Microsoft’s official device management platform) and its APIs to provide …

Introduction The Analytics feature in the HP Workforce Experience Platform (WXP) offers actionable insights into device performance, security, sustainability, inventory, and more. By analyzing data collected from enrolled devices, the platform supports proactive IT management, to improve the employee experience …

Introduction The classification of a Microsoft Teams call type by HP WXP Collaboration application depends on the information contained within the Call Detail Record (CDR) provided by the Teams platform. Within the CDR, call types are classified by the following …

Introduction In customer environments that use   Cisco Unified Communications Manager (CUCM)   with   push-based Call Detail Records (CDR)   collection, missing records can occur due to network issues,   File Transfer Protocol (FTP)   errors, or processing delays. This article explains how to …