Manage End User Notifications for Customers

  • Atualizado em Nov 13, 2026
  • Publicado em Oct 5, 2026
  • 2 minuto(s) lido(s)
Prev Next
This content is currently unavailable in Portugese. You are viewing the default (English) version.

Partner administrators can manage End User Notifications for eligible customer tenants from the WXP partner experience.

End User Notifications are available for customers with telemetry-enabled hardware support services, like HP Premium Support and HP Premium+ Support. These notifications enable eligible end users to receive alerts about hardware events and offer details that can be used to start a support case.

Eligibility

The End User Notification settings are available when:

  • The selected customer has an assigned Service Delivery Partner.

  • The Service Delivery Partner is connected to CSDP.

  • You selected a single customer tenant.

  • The customer has a telemetry-enabled hardware support service entitlement, such as HP Premium Support or HP Premium+ Support.

The End User Notifications setting is not displayed for:

  • Customers without a telemetry-enabled hardware support service entitlement.

Change a customer’s notification setting

Both the partner administrator and the customer’s IT administrator can change the setting. The most recent saved change takes effect, and WXP records which administrator made the last change. The setting applies to the entire customer tenant.

  1. Sign in to WXP as a partner administrator.

  2. Select a single customer from the customer selector.

  3. Go to Settings > End User Notifications.

  4. Toggle the notification setting on or off. If it shows Enabled, notifications are being sent.

When notifications are enabled, eligible users receive hardware event notifications. If disabled, notifications are not delivered. The partner can review the alert in WXP and manage the support case.

Configure the Partner service delivery email address

Partners can configure a service delivery email address for each customer tenant. When configured, WXP sends hardware support case emails to the configured address when cases are raised.

To add a service delivery email address do the following:

  1. Go to Account > Overview

  2. Locate Hardware Support Contact

  3. Click Edit

  4. On the pop-up enter one or more e-mail addresses

  5. Click save

If the partner does not configure a service delivery email address, WXP sends the hardware support case emails to the partner’s primary admin.

Notification branding

For an eligible Premium or Premium+ customer case routed to the Service Delivery Partner through CSDP:

  • The notification uses the partner logo configured in the partner branding settings.

  • If a partner logo is not configured, the notification displays the HP logo.

  • If the case is not routed to the partner through CSDP, the HP logo is displayed even if a partner logo is configured.

  • When the partner logo is displayed, the notification includes the footer: “This message is sent by [Partner] in partnership with HP.”

  • Partner branding doesn’t change the notification message or button labels.

To apply brand customization to a customer:

  1. Select the customer

  2. Click Settings

  3. On the top of the screen, on the camera field, click on the pencil icon to edit it

  4. A pop-up will appear, by default the option No logo will be selected, click Select an image (png/jpg)

  5. Upload the customer logo

  6. Click Save

For information about configuring the partner logo, see Set Up Brand Customization.