---
title: "Manually Uninstalling WXP Insights Agent for Windows"
slug: "manually-uninstalling-wxp-insights-agent-for-windows"
description: "Learn how to manually uninstall the HP Insights agent and troubleshoot unenrollment issues for Windows devices with our step-by-step guide."
updated: 2026-08-05T07:05:00Z
published: 2026-08-05T07:05:00Z
canonical: "learn.workforceexperience.hp.com/manually-uninstalling-wxp-insights-agent-for-windows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Uninstalling WXP Insights Agent for Windows

## Introduction

Manual uninstallation may be necessary when automated methods, such as System Center Configuration Manager (SCCM), Group Policy, or bulk removal tools, are not available or applicable. This method is also useful for troubleshooting, device repurposing, or when offboarding individual systems from WXP Insights services.

This article provides step-by-step guide to uninstall the WXP Insights agent.

### Uninstalling WXP Insights Agent for Windows

To manually uninstall the agent:

1. Open the uninstall page for your Windows version
  1. For Windows 10, go to **Settings** and click **Programs > Uninstall a program**.
  2. For Windows 11, go to **Settings** and click **Apps** > **Installed app.**
2. Locate and select **WXP Insights**, then click **Uninstall**.
3. From the Uninstall wizard, click **Remove**. The wizard will uninstall and unenroll the device from any WXP Insights services it was enrolled in.
4. When the dialog displays **Uninstall complete**, click **Close** to exit the uninstall wizard.

> **Note:**
> 
> - If your device has HP Premium or Premium+ Support (previously, Active Care) and is a G10 model or newer**,** see [Disabling Telemetry](https://learn.workforceexperience.hp.com/docs/disabling-telemetry) for the correct unenrollment procedure and return to follow these uninstallation steps.
> - For the client devices to unenroll successfully, the devices must be connected to the internet.

### **Manually Uninstalling WXP Insights Via Uninstallation Script**

Manual uninstallation may be necessary when automated methods, such as SCCM, Group Policy, or bulk removal tools, are not available or applicable.

1. Download the Uninstallation PowerShell script from [here](https://ftp.hp.com/pub/caps-softpaq/HP_DaaS/DaaS%20Client%20Scripts/GPO/Install/WXP-Insights-Installation-Scripts.zip).
2. Extract the uninstall script and be sure the script file is saved to a location accessible by Intune and SCCM.
3. Refer `wxp-insights-uninstall-script.ps1`
4. Ensure an existing application deployment for the agent is created in Intune or SCCM.

For additional information refer to the article - [Uninstalling the WXP Insights Agent for Windows using SCCM or Microsoft Intune](https://learn.workforceexperience.hp.com/docs/uninstalling-the-hp-insights-windows-agent-with-sccm-or-microsoft-intune).

### **Troubleshooting**

**Unenrollment Failed Error When Uninstalling:** If you receive the “Unenrollment failed” message, ensure that the device is connected to the internet.

## **Contact Us**

For any assistance, [create a support case](https://learn.workforceexperience.hp.com/docs/creating-a-support-case) or email `support@wxp.hp.com`