Fixing WXP Collaboration CDRs Collection Issues on Linux-Based Collectors

Introduction

In WXP Collaboration, when a Data Collector is on a Linux server and is restarted, CDR collection may stop working. The solution is provided below.

Solution

The Linux Firewall rules were not saved. During reboot, the firewall reverts to the last saved settings.

To fix this issue, run the following command on the Vyopta Collector Linux Server. The "save" option at the end will make the change permanent.

sudo iptables -t nat -A PREROUTING -p tcp -m tcp --dport 21 -j REDIRECT --to-ports 2121

sudo service iptables save

For more information on installing the WXP Collaboration Collector on Linux, please refer to the Knowledge Base article.