Why do I See Multiple Calls in Tech Insights Monitoring When Only One is Expected?

Question: I have made a single call, but I see multiple calls displayed in Tech Insights Monitoring. Why?

Answer: HP WXP Collaboration displays detailed call information in Tech Insights Monitoring to help administrators diagnose issues at the call-leg level. Tech Insights Monitoring does not consolidate calls; instead, it shows each call leg separately. This allows issues to be narrowed down with greater precision. As a result, multiple parts of the same call may appear as separate entries.

Tech Insights Analytics works differently. Its focus is on metrics rather than diagnostics, so multiple call legs are consolidated wherever possible. In this module, the same call usually appears as a single entry.