--- title: "Entra ID Accounts" slug: "entra-id-accounts" updated: 2026-04-16T10:37:13Z published: 2026-04-16T10:37:13Z canonical: "learn.workforceexperience.hp.com/entra-id-accounts" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt > Use this file to discover all available pages before exploring further. # Entra ID Accounts ## **Overview** HP Workforce Experience Platform (WXP) integrates with **Entra ID** account details to sync employee information. This helps with deeper insights and smarter audience targeting for Pulses. ## **Key Capabilities** The system currently imports key attributes, such as **Employee Department** and **Office** **Location**, to help IT admins personalize Pulses and improve response rates by targeting specific groups more effectively. ## **Use Cases** - **Department-Specific Feedback** Target Pulse surveys to specific departments (e.g., Engineering, HR) to understand how different teams experience digital tools and identify unique support needs. - **Location-Based Sentiment Analysis** Send Pulses to employees by office location to uncover regional trends, such as connectivity issues or satisfaction with local IT support. ## **Prerequisites** Data - To enable **Employee Department** and their **Office Location** as filters for Pulse targeting after setting up the Entra ID Accounts connector: - The WXP user must have the **Connector Admin** role assigned to access and use integrations and connectors within the WXP platform. - For information related to Role-Based Access Control (RBAC), refer to the [Authentication section](https://learn.workforceexperience.hp.com/docs/overview-of-connectors#authentication). - Your company’s **organizational hierarchy must be stored in Entra ID**. - The hierarchy should include **at least three levels**. - The **second level from the top** is used to populate the **Employee Department** filter. Each user created in Entra ID has a **Manager** field associated with it. For example, in the below image of the Test User page, you can add a manager. If all users have this field set, then it is possible to trace the user’s organization hierarchy from top to bottom. > [!NOTE] > **Note:** We recommend setting the manager correctly for each user. If a user does not have a manager associated with it, it is discarded unless we identify it as L0 (top of the hierarchy). ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(64).png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) The sample hierarchies are below: - Setup A is desirable. This setup is correct; all users have a manager, leading to a single L0 user. - Setup B includes users K and K1 without managers. These users will be discarded. - Setup C has two hierarchies. The smaller hierarchy will be discarded. - Setup D will produce wrong results because the actual hierarchy (with correct L0) has only two users. We will be discarding this hierarchy and sending over the wrong one. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(66).png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) **Permissions**: The IT team will need a person with the appropriate role and permissions to connect to an application that will have access to the Entra ID [user resource](https://learn.microsoft.com/en-us/graph/api/resources/user?view=graph-rest-1.0). This may be an administrative-level role. Additionally, IT teams may need to undergo cybersecurity reviews to gain approval to use this connector. 1. An Entra ID Tenant. 1. Login to [https://portal.azure.com](https://portal.azure.com/) with your work email credentials. 2. The **Microsoft Azure Portal** page is displayed. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-8hualu2t.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 3. An Entra ID user/service account must have the following permissions: **User.Read.All offline_access openid User.Read** > [!NOTE] > **Note:** A privileged role may be required for this action. Please contact your Entra ID administrator for assistance. ## **Enabling and Configuring Extra ID Accounts** > [!NOTE] > **Note:** Before you can import groups from Entra ID, you must configure a connection to the Entra ID tenant. You need a user with the Connector Admin role in Workforce Experience Platform to complete this configuration. 1. In the left menu of the WXP, click **Integrations**. 2. Under **Entra ID Accounts**, click **Connect**. An **Entra ID Accounts** dialog box is displayed. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-ln8b4axu.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 1. Read the information in the dialog box and click **Connect**. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-knypdyia.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 1. Sign in to the **Microsoft** login page with your login credentials. 2. Validate the code using the authenticator app. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-hi5ywsdb.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 7. Authorized users will see the **Permissions requested** page. Leave the checkbox **‘Consent on behalf of your organization’** unselected. ![a](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-6ftox368.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 1. Click **Accept**. 2. In the WXP **Integrations** page, the **Entra ID Accounts** integration card shows **Connected**. The **Connect** button changes to a **Disconnect** option. ![](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/entra-id-accounts-257361-image-falgwnyx.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A55%3A06Z&se=2026-11-05T04%3A55%3A06Z&sr=c&sp=r&sig=8tUWbWAkeZUllnXujKhbVxdzyojllB0%2FMhNfQFf%2FRuU%3D) 3. From the left menu of WXP, click **Pulses.** 4. Click **Create** and choose the appropriate Pulse option. 5. Go to the **Audience** tab and select **Dynamic filters**. 1. You'll see options to filter by **Employee Department** or **Office Location** to target the specific audience who must receive the Pulse. ## Contact Us For any assistance, [[create a support case](https://learn.workforceexperience.hp.com/docs/creating-a-support-case)] or email support@wxp.hp.com.