Introduction
The new DEX (Digital Experience) Sub-Score Weight Customization feature empowers IT admins to fine-tune how they calculate the overall DEX score. The feature allows you to align the DEX score directly with your organization's unique operational goals and priorities. By customizing sub-scores to reflect your focus areas, you can highlight the most relevant aspects of your digital environment, leading to more targeted improvements in user satisfaction and device performance.
Sub-score customization enables you to accurately reflect how technology supports productivity and user satisfaction in your work environment through your DEX score.
Customizing DEX Sub-score Weights
Follow these steps to customize sub-score weights:
- Log in to WXP. The Home page is displayed.
- In the Experience score widget, click Customize. The Customize Experience Score page is displayed, showing the weightage of various categories.
- You can adjust the weight of each category by sliding its bar or by typing the percentage directly.
- Adjust the percentages accordingly to ensure the total weight equals 100%.
- In the right-side panel, preview the updated Experience Score. Click Save to apply new sub-score weights. Allow up to 24 hours for changes to take effect.
Contact Us
For any assistance, create a support case or email [email protected].