---
title: "Custom Alert Capabilities"
slug: "custom-alert-capabilities"
updated: 2026-06-22T14:46:06Z
published: 2026-06-22T14:46:06Z
canonical: "learn.workforceexperience.hp.com/custom-alert-capabilities"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Alert Capabilities

## Introduction

The enhanced alerting capabilities of HP Workforce Experience Platform (WXP) provides a more flexible, powerful, and scalable way to monitor critical device and fleet-level events. These features allow customers to create fully customized alerts, define precise conditions, and track real-time issues.

With this release, customers can build alerts from scratch, including configuring severity, thresholds, time windows, escalation rules, monitoring scope, and notification preferences.

The update introduces support for high-value real-time metrics, such as OS crashes and BSODs, with enhanced predefined alerts for both. These capabilities are available for these initial metrics today and will be expanded to other metrics in future releases.

This article provides a step-by-step guide to:

- [Creating a New Alert](/wxp/docs/custom-alert-capabilities#creating-a-new-alert)
- [Viewing Active Alerts: Fleet-Wide](/wxp/docs/custom-alert-capabilities#active-alerts-fleetwide)
- [Viewing Fleet-Level Alert Details Page](/wxp/docs/custom-alert-capabilities#fleetlevel-alert-details-page)
- [Viewing Active Alerts: PCs](/wxp/docs/custom-alert-capabilities#active-alerts-pcs)
- [Viewing Device-level Alert Details Page](/wxp/docs/custom-alert-capabilities#devicelevel-alert-details-page)

These enhancements enable faster detection, clearer visibility, and more efficient alert management across customers and fleets.

## Creating a New Alert

1. Log in to your Workforce Experience Platform. The **Home page** displays.
2. From the left menu, click **Alerts** > **Alerts Management**. The system displays the list of existing alerts.
3. Click **Create**. The **Create New Alert** workflow page displays (Step 1 of 4).

### **Step 1: Configuring Alert Details**

1. Under **Alert Type**, select Fleet or Device. The configuration options change dynamically based on your selection and the type of data point you choose.

**Note:** Select the appropriate alert type for your use case:

- Fleet alerts trigger only when a specified number or percentage of devices are impacted.
- Device alerts trigger individually for each device that meets the conditions. For example, if 10 devices meet the conditions, the system triggers 10 separate alerts.

a. When **Alert Type** is selected as "Device," follow the steps in [(A) If you select Device](/wxp/docs/custom-alert-capabilities#a-if-you-select-device), else b. When **Alert Type** is selected as "Fleet," follow the steps in [(B) If you select Fleet](/wxp/docs/custom-alert-capabilities#b-if-you-select-fleet)

![image.png](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image%28623%29.png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

#### **(A)Alert Type is Device**:

**Select Monitoring Data Point**

1. In **Data point to monitor** drop-down, select the data point (for example, OS crash, BSOD). The available configuration fields adjust automatically based on the data point.

**Configure Alert Details**

1. Under **Details**, update the following
  - In **Title**, enter a name for the alert. This Title appears in the **Active Alerts** page and in all notifications.

**Note:** Add (serial_number) to the title to automatically include the serial number of affected devices when the alert triggers.

- In the **Severity** drop-down, select a severity level (Critical, High, Medium, or Low).

**Define Trigger Conditions**

1. Under **Trigger Conditions**, configure when the alert should trigger:
  - In **Event threshold** – Enter how many times the issue must occur before it is counted.
  - For example, the number of BSODs (Blue Screen of Death) that must occur per device.
  - The **Event threshold** field appears only for event-based metrics.
  - In **Time window** drop-down – Select a time frame.
  - (For example, a sliding evaluation window, for the last 4 or 8 hours)
  - In **Recovery period** drop-down – Select the length of time a device must remain stable (for example, without any new crashes) before the alert is automatically marked as Resolved.

**Configure Escalation Threshold (Optional)**

1. Under **Escalation Threshold**, configure how the system escalates the alert if the issue spreads:
  - In **Escalation severity** drop-down – Select a severity level.
    - (This must be equal to or higher than the original severity chosen above.)
    - In **Escalation threshold** – Enter a numerical value. .
    - Enter a higher event threshold than the one configured above to trigger the escalation.  

For device alerts, this represents the event count (for example, number of BSODs).

(Optional) Select **Save Draft** to save your progress and return later. Alternatively, progress ahead. Select **Next**.

![image.png](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image%28621%29.png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

### **Step 2: Set Monitoring Scope**

Select which devices the alert should monitor:

The Step 2, **Set Monitoring Scope** page displays. Choose one of the following radio button options:

i. **Monitor all devices** Select this option and choose Next. ii **Monitor specific devices** If selecting this option, use the search box to find and select devices. Select **Next**. ![image.png](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image%28622%29.png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

iii. **Monitor specific groups** If selecting this option, select one or more groups from the list, then click **Next**. (Currently, dynamic or static group types are supported)

### **Step 3: Configure Notifications**

Select the roles to receive notifications when the alert triggers.

1. **Standard Notification Channels**

- **In-product notifications** drop-down – Select roles to receive notifications via the notification feed.
- **Email notifications** drop-down – Select roles to receive email alerts.
- **Repeat notifications if unresolved** drop-down, – Select Yes to resend notifications daily until the alert resolves, else select No.

1. **Escalation Notifications**

These options appear only when escalation thresholds are configured. Under **Escalation Notifications**, select the channels and roles that should receive notifications when the escalation threshold is met.

- **In-product notifications** drop-down – Select a role.
- **Email notifications** drop-down – Select a role.

1. Select **Next**.

### Step 4: Review and Publish

1. Review all alert settings.  

Select **Back** to revise any step.
2. Click **Publish** to create the alert. An *Alert created successfully* notification appears.  

The alert begins monitoring immediately.
3. (Optional) Select **Save Draft** at any time to save your configuration without publishing.

### **(B) Alert Type is Fleet**:

1. After selecting **Alert Type** as Fleet, update the remaining fields as below.

**Select Monitoring Data Point**

1. In **Data point to monitor** drop-down, select the data point (for example, OS crash, BSOD). The available configuration fields adjust automatically based on the data point.

**Configure Alert Details**

1. Under **Details**, update the following

- In **Title**, enter a name for the alert. This Title appears in the **Active Alerts** page and in all notifications.

**Note:** Add (device_cnt) to the title to automatically include the serial number of affected devices when the alert triggers.

- In the **Severity** drop-down, select a severity level (Critical, High, Medium, or Low).

**Define Trigger Conditions**

1. Under **Trigger Conditions**, configure when the alert should trigger:

- In **Event threshold** – Enter how many times the issue must occur before it is counted. .
  - For example, the number of BSODs (Blue Screen of Death) that must occur per device.
  - The **Event threshold** field appears only for event-based metrics.
- In **Time window** drop-down – Select a time frame.
  - (For example, a sliding evaluation window, for the last 4 or 8 hours)
- In **Fleet threshold**, enter a number for how many devices need to experience the issue before the alert triggers.
  - Under **Unit type**, choose Percent - if the fleet threshold applies to a percent of the fleet or Number, if it applies to a specific number of devices.
- In **Recovery period** drop-down – Select the required stabilization period. An alert moves to Resolved once enough devices remain stable for the specified time, causing the number of affected devices to drop below the fleet threshold.

**Configure Escalation Threshold**

1. Under **Escalation Threshold**, configure how the system escalates the alert if the issue spreads:

- In **Escalation severity** drop-down – Select a severity level.
  - (This must be equal to or higher than the original severity chosen above.)
- In **Escalation threshold** – Enter a numerical value. .
  - Enter a higher event threshold than the one configured above to trigger the escalation.
- Under **Unit type**, choose Percent - if the fleet threshold applies to a percent of the fleet or Number, if it applies to a specific number of devices.

(Optional) Select **Save Draft** to save your progress and return later. Alternatively, progress ahead. Select **Next**.

![image.png](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image%28621%29.png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

### **Step 2: Set Monitoring Scope**

Select which devices the alert should monitor:

The Step 2, **Set Monitoring Scope** page displays. Choose one of the following radio button options:

i. **Monitor all devices** Select this option and choose Next.

iii. **Monitor specific groups** If selecting this option, select one or more groups from the list, then click **Next**. (Currently, dynamic or static group types are supported)

Toggle **View Selected** to view only the selected groups. Click **Next**. ![Image](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(626).png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

### **Step 3: Configure Notifications**

Select the roles to receive notifications when the alert triggers.

1. **Standard Notification Channels**

- In **In-product notifications** drop-down – Select roles to receive notifications via the notification feed.
- In **Email notifications** drop-down – Select roles to receive email alerts.

1. **Escalation Notifications**

These options appear only when escalation thresholds are configured. Under **Escalation Notifications**, select the channels and roles that should receive notifications when the alert escalates.

- In **In-product notifications** drop-down – Select a role.
- In **Email notifications** drop-down – Select a role.

1. Select **Next**.

### Step 4: Review and Publish

1. Review all alert settings.  

Select **Back** to revise any step.
2. Click **Publish** to create the alert. An *Alert created successfully* notification appears.  

The alert begins monitoring immediately.
3. (Optional) Select **Save Draft** at any time to save your configuration without publishing.

## Active Alerts: Fleet-Wide

1. Log in to your Workforce Experience Platform. The **Home page** displays.
2. From the left menu, click **Alerts** > **Active Alerts**. The Active Alerts page displays the **Fleet-wide** tab by default, along with all current fleet-level alerts.
3. Columns displayed include:

- **Severity** – Shows the severity level of the alert.
- **Alert**– Displays the alert title.
- **Status** – Indicates whether the alert is Open or Resolved.
  - **Open alerts** are currently active and require attention.
  - **Resolved alerts** show addressed ones and no longer require action. Resolved alerts remain visible for 24 hours before being removed. Alerts transition to Resolved based on the recovery condition defined in the alert rule.
- **Devices impacted** – Shows the number of devices affected by the issue.
- **Fleet%** – Shows the percentage of monitored devices that are affected.
- **Created** – Shows the date and time when the alert was first triggered.
- **Updated** – Shows the date and time when the alert data was last refreshed.  

![Image](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(694).png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

You can take further remediation action on these alerts by going to the Fleet level alert details page.

### Fleet-Level Alert Details Page

Use the fleet-level alert details page to review alert information and take action.

1. Click on any alert to view its details on impacted fleet devices. The Alert details page displays.
2. Review the list of affected devices. Select any alert to open its related list of impacted devices.
3. Click the **Troubleshooting guide** for guidance on resolving the issue.  

**Send Pulse**
4. Click **Send Pulse** to create a new pulse and send it to end users experiencing the issue. Learn more about the [Pulse process](https://learn.workforceexperience.hp.com/docs/pulses).

## Active Alerts: PCs

1. Log in to your Workforce Experience Platform. The **Home page** displays.
2. From the left menu, click **Alerts** > **Active Alerts**. The **Active Alerts** page displays the **Fleet-wide** tab.
3. Click the **PCs** tab. The **Active Alerts** page displays all the current device-level alerts.

Columns displayed include:

- **Severity** – Shows the severity level of the alert.
- **Alert** – Displays the alert title.
- **Status** – Indicates whether the alert is *Open* or *Resolved*.
  - **Open** alerts are active and require attention.
  - **Resolved** alerts have been addressed and no longer require action. Resolved alerts remain in the list for 24 hours before being removed. Alerts move to *Resolved* based on the recovery condition defined in the alert rule.
- **Metric** – Shows the data point being monitored (for example, BSOD, firewall status).

Note

Device-level alerts trigger per device. You may see multiple alerts based on the same metric or alert rule. Use this column to filter and view alerts related to the same issue.

- **Occurrences** – For event-based alerts, shows how many times the device experienced the issue (for example, BSOD count).
- **Serial number** – Displays the device’s serial number.
- **Last signed-in user** – Shows the name of the last user who signed in to the device.
- **Created** – Shows the date and time when the alert was triggered.
- **Updated** – Shows the date and time when the alert data was last refreshed.

![Image](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/image(696).png?sv=2026-02-06&spr=https&st=2026-10-30T15%3A27%3A26Z&se=2026-10-30T16%3A27%3A26Z&sr=c&sp=r&sig=oWzjuOz6os8RUwmtjNLTUReqCxQMEkxZJn%2BvJ2YyGi4%3D)

## Device-level Alert Details Page

1. On the **Active Alerts** page, on the **PC** tab, select a device alert to view its details.

Note

- For device alerts, the system opens the alert details directly on the device timeline.

1. Select any alert to open the **Alert Details** page.  

View the general alert information in the right pane, including:

- Severity
- Status
- Alert metrics
- Occurrences (count)
- Serial number
- Created and updated dates

## Contact Us

For any assistance, [create a support case](https://learn.workforceexperience.hp.com/wxp/docs/creating-a-support-case) or email support@wxp.hp.com.