---
title: "Applying Remediation to Improve Experience Score"
slug: "applying-remediation"
description: "Resolve device issues with automated remediation actions in the Workforce Experience Platform. Improve health, ensure compliance, and reduce manual work."
updated: 2026-06-13T03:37:58Z
published: 2026-06-13T03:37:58Z
canonical: "learn.workforceexperience.hp.com/applying-remediation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.workforceexperience.hp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Applying Remediation to Improve Experience Score

## Introduction

The **Remediation** module in the Workforce Experience Platform (WXP) enables you to resolve device issues through automated and scalable actions. These include prebuilt scripts, custom workflows, and policy applications.

The Remediation module is designed to improve device health, ensure compliance, and reduce manual work. Remediation actions are triggered based on insights from telemetry data, which detect deviations from expected device performance or policy. By responding promptly to recommended actions, you can prevent downtime and enhance the digital experience for end users.

This article provides a step-by-step guide to:

- [Access Fleet-Wide Alerts](/wxp/docs/applying-remediation#accessing-fleetwide-alerts)
- [View Device-Specific Details](/wxp/docs/applying-remediation#viewing-devicespecific-details)
- [Use Remediation Guide for Manual Fixes](/wxp/docs/applying-remediation#using-the-remediation-guide-for-manual-fixes)
- [Apply Automated Remediation](/wxp/docs/applying-remediation#applying-automated-remediations)

### Quick Video User Guide - Applying Remediations

[Video](https://cdn.us.document360.io/c9ecd56a-08d4-4e2f-ab71-60540f7ba8f3/Images/Documentation/Applying%20Remediation%20to%20Improve%20Experience%20Score%20v1A.mp4?sv=2026-02-06&spr=https&st=2026-10-28T13%3A31%3A37Z&se=2026-10-28T14%3A31%3A37Z&sr=c&sp=r&sig=b1F7w%2Bt1z%2BkRFXs8ZZt49qHISFDH9mZUxWlsgHScovo%3D)

## Accessing Fleet-Wide Alerts

The **Home** page of WXP displays alerts that highlight issues affecting the **Experience Score**. These alerts provide insights into fleet-wide problems, thereby helping you identify areas that require attention.

To view alerts:

1. Log in to WXP. The **Home** page is displayed.
2. On the **Home** page, review the alerts generated from telemetry data. Alerts are categorized by severity levels, such as **Critical**, **High**, and **Medium**.
3. Click an issue that requires remediation. The Alert Details page opens in the **Alerts** module. On the **Alert Details** page, you can view:
  - The type of alert, such as Security or Devices.
  - The number of impacted devices
  - The percentage of the fleet affected
  - The **Remediation Guide**
  - The **Remediate** button to initiate remediation

Alternatively, you can access the **Alerts** module directly and navigate to the **Alert Details** page from there.

## Viewing Device-Specific Details

1. On the **Home** page of WXP, click an alert located beneath the **Experience Score** and **Experience Over Time** sections. The **Alert Details** page is displayed, showing information about the alert and a list of impacted devices.
2. Click a device to view its **Device Details** page. The corresponding tab is displayed based on the type of alert.  

For example, if the alert is related to **BitLocker disabled** or **Windows Secure Boot disabled**, you are taken to the **Health and Protection** tab.

## Using the Remediation Guide for Manual Fixes

Each alert includes a **Remediation Guide** that provides steps to manually resolve the issue.

1. On the **Alert Details** page of a specific alert, click **View more** in the **Remediation Guide** widget.  

The right panel displays the following sections:
  - **Possible Causes**
  - **Remediation Suggestions**
  - **References**
  - **Related Articles**
2. In the **Related Articles** section, click **View Article** to open a step-by-step guide for manually resolving the issue.

## Applying Automated Remediations

Instead of manually resolving each issue, you have the option to apply automated remediations:

1. On the Alert Details page, click **Remediate** located above the **Devices** table.
2. In **Step 1 of 2**, choose one of the available remediation options:
  - **Imported Scripts from My Library** – Custom scripts uploaded by administrators.
  - **HP Script Gallery** – A curated collection of HP-provided scripts designed to address common issues.
3. Based on your selection, a list of available scripts is displayed. Select the most appropriate script to apply.
4. Click **Next**. **Step 2 of 2** is displayed for review:
5. After reviewing the details, click **Remediate** to initiate the process. A popup message confirms that the remediation is in progress.
  - If an error occurs, the popup message displays an option to **Get Help**. Click **Get Help** to open the **Help and Support** page, where you can browse Knowledge Base articles or submit a request using the **Contact Us** form.

## Contact Us

For any assistance, create a [support case](/wxp/docs/creating-a-support-case) or email [support@wxp.hp.com.](mailto: support@wxp.hp.com)

## Related

- [Overview of Remediation](/overview-of-remediation.md)